Regions Bank is a retail, sales company. Do not apply unless you're a salesperson.
Pros: Insurance benefits, 401K (which are found in most large corporations)
Cons: High pressure sales, lack of suitable training, high turnover
A typical day for a teller includes processing customer transactions while pushing Regions products and services. Any down time is spent being coached on sales techniques. Regions encourages getting to know the customer to sell products and services and then associates are told to find ways to push those products to meet branch goals. Sales meetings are held in the morning and afternoon with check-ups throughout the day. If an associate is not meeting individual goals he can expect documented observations by management and written warnings. Unfortunately, this pressure often results in recommendation of products/services without a true regard for the customer's needs.
Another dynamic of Regions Bank is the weekly associate evaluation called KDS (Key Driver System). It's a survey created by Regions used by Gallup to evaluate an associate's customer service and knowledge. What a prospective employee primarily needs to know about KDS is this: the overall rating scale is 1 - 5 with 5 being the best. If an associate receives an overall 4 rating the percentage value assigned by Regions is 0. If, on the questions a customer is asked, the answers are a mixture of 1's - 5's an associate will receive a higher percentage score than an associate who receives all 4's from the customer (0 = 0%). Any associate, however, who receives a KDS score of less than 5 can expect to be coached and documented.
If training to learn other positions or job education is important to you Regions is not the place to work. Mandatory compliance training must be completed between customer transactions – more... primarily because branches are too short staffed to allow an associate to step away from their work area to complete the training. Any other type of training is virtually non-existent.
If being promoted from within the company for which you work is important Regions is not for you. In the time I've spent with the bank more associates have been hired from outside the company than promoted from within the company. The turnover rates are high and retention rates low.
Everything mentioned up to this point is a reflection of management. I'll let that speak for itself. The most enjoyable part of the job is getting to know the people who live in my community - my customers. The least favorable part of the job is having a teller manager who creates a team work schedule based on her needs and not those of the customers and who neglects training others because she doesn't want someone else to take credit for a job well done - very jealous and competitive. The concept of team is NOT one that is promoted. Every man for himself, go figure it out yourself.
A successful salesperson who works independently and doesn't need or want to work as a team, well, this company is especially for you. Based on what I've witnessed, when sales numbers meet and/or exceed goals, all other aspects of the job (KDS, bad accounts, balancing outages, etc) are minimized even when they fall short of goal. This company is a retail, sales environment. – less