Customer Service Administrator
Regency Fireplace Products - London, ON

As a Customer Service Administrator in this performance-based company, you will be the face to our customers. This will include tracking and allocating their orders as well as managing any issues that could arise before, during or after each sale. As a team player, you will work with the Sales, Shipping, Technical, Inventory, Finance and Marketing teams to get the answers and items your customers need. You will need a superior attention to detail, outstanding computer skills and the ability to work both independently and with a team.

Provide professional and productive communications with customers and freight carriers
First point of telephone contact for dealer base exceeding 200 locations
Calculates days shipping charges and posts for invoicing
Opens and distributes daily mail, approves and disputes freight bills as needed
Develop and maintain an understanding of our product line.
Update Account Executives, when required, of product shortages and/or availability.
Organize and management of Customer records.
Coordination and follow through with the customer return process including dealer credit receipt.
Work closely with Distribution and Shipping departments in managing inventory allocations and fulfillment.
Work with Credit department to ensure customer credit hold restrictions are managed in a timely manner.
Be a proactive, energetic team member with abilities to multi-task in a dynamic, fast paced environment
Balance the needs of Shipping and Sales through your efforts, being mindful of operational efficiencies and customer service improvements.
Managing (busy season) customer expectations.
Cross-functional support with Shipping department and Order Entry.
Other related duties as assigned.

 Excellent computer skills primarily in Excel & Outlook, including experience with ERP software, Epicor preferred
 Strong organizational, prioritization and time management skills
 Strong ability to work with structured business processes while maintaining adaptability.
 Attention to detail and problem solving skills
 Professional and effective communication skills in English with a focus on exceptional Customer satisfaction
 Ability to take initiative and follow through until completion
 An understanding of the French language would be an asset

 Minimum High School Graduate or equivalent
 Successful training and abilities with effective conflict resolution

 Minimum 5 years Order Desk/Call Center/Customer Service experience in a medium to large scale operation
 Distribution systems and Inventory control experience in a multi-warehouse environment an asset


Applicants to submit resume and cover letter to:
B. White
35 Consortium Court
London, ON
N6E 2S8

or via fax:

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About this company
Regency Fireplace Products is a premier manufacturer of quality fireplaces, freestanding stoves and inserts for existing fireplaces. Regency...