Refresh Financial is a high-growth and innovative Canada-wide financial service provider with its head office based in Kelowna. The purpose of this full-time role is to deliver high quality customer service calls to applicants, with a strong focus on meeting sales targets.
*The Inside Sales Representative is responsible for delivering Refresh Financial product offerings and services to inbound online applicants across Canada.
*The Inside Sales Representative will provide "best-in-class" Customer Service to reach outlined business targets through strong sales and communication skills.
*High energy, passion and integrity are essential to success in this role
*Manage outbound follow-up to new and existing applicants via telephone and email
*Accurately submit & process loan applications into underwriting system
*Capitalize on phone-based revenue generation opportunities cross-selling
opportunities with particular attention on business retention and revenue
*Ensure optimum servicing to our existing applicant base by promptly and
accurately responding to customer inquiries on complex multiple inquiries
*Comply with outlined policies and procedures (i.e., privacy protection,
AML) when servicing clients and performing account maintenance;
*Collaborate with Sales Supervisor to develop and continuously improve the business unit
*A minimum of 1-2 years of sales and/or telesales experience is preferred
*Working knowledge of Loans and Financial Service Products is preferred
*Exceptional sales, communication and interpersonal skills
*Professional presentation skills, selling style and appearance
*Excellent listening skills
*Self-motivated with high energy
*Ability to work well in a fast paced, high pressure environment
*Ability to work independently and in a team environment
Refresh Financial offers competitive salary packages, an exceptional and dynamic work environment, and career advancement opportunities.
Please submit a cover and resume. We thank all applicants for their submission, however only those selected for an interview will be contacted.