Field Merchandiser - Field Support Representative
Redbox - Canada - Vancouver, BC

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redbox Automated Retail, LLC, a wholly-owned subsidiary of Coinstar, Inc. (NASDAQ: CSTR), offers new release DVD through its network of conveniently located, self-service kiosks. redbox is available at more than 33,300 locations nationwide, including select McDonald’s restaurants, leading grocery and convenience stores, and Wal-Mart and Walgreens locations in select markets. For more information, visit Information about Coinstar can be found at

Field Support Rep I (FSR 1)

Position Purpose:

This person will contribute to our success by aiding in the installation, support and merchandising of redbox kiosks toward successful achievement of our company goals. This individual will perform kiosk merchandising of assigned markets and light service requirements. Travel within assigned areas.

Essential Duties & Responsibilities:

· Collects movies from machines and records counts

· Keeps daily record of product distributed to each machine

· Provides quality customer service through regular interaction and communication with store managers, owners, employees, and redbox personnel

· Communicates status of machines and customer accounts to ROS

· Cooperates with co-workers and promotes a positive and productive working environment

· Accounts for the security of all machines, and merchandise on the route - includes reporting machine vandalism and theft as well as researching shortages/overages of movies

· Keeps machines cleaned and maintained in proper working order - includes route maintenance as needed

· Keeps daily inventory record of merchandise taken from warehouse stock

· Places product in machines to maximize presentation and sales

· Loads and unloads product from automobile

· Adhere to all Product Merchandising Programs, Company Machine Standards, and any special requests for products as identified by the ROS

· Light Preventative Maintenance direction will be provided based on skill level

· Small hand tools (screwdriver, pliers, cutters, hex wrenches), spare parts as directed by ROS, keys to kiosk and light box, QLM key

Knowledge, Skills, & Abilities:

· Demonstrates strong analytical, organizational, multi-tasking and problem solving skills

· A passion for interacting in a positive and creative manner with customers, team members and developing partners

· Needs to have some computer literacy, including proficiency in web-based software applications, the Window Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access

· Has the ability to travel

· Demonstrates a high degree of self-motivation

· Has the ability to address and diplomatically resolve inter-personal conflict

· Ability to lift 50lbs

· Ability to bend, kneel, and stand for extended periods of time

· Must have an excellent driving record

· Ability to successfully complete MVR, drug screen, and background check is required

· Solid and unwavering belief in good ethics and honesty

· Highly organized and demonstrate self motivation and attention to detail


· Minimum of a high school diploma, GED or equivalent is required

· Prefer 2+ years of computer, computer operations, network, communications, or related technical experience

· Prior experience in retail, merchandising, field operations, or customer service

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