Call Centre Agent - Customer service
Recrute Action - Edmonton, AB

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Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.

Our client is seeking customer service oriented individuals to provide full-time assistance to their clients. The front-line representative needs a background in customer service, preferably in a support role. The ideal candidate has excellent verbal and written communication skills. They are also looking for someone with a passion for creating great customer experiences.

Primary Responsibilities :
Provide excellent support and customer service over the phone.
Use consistent first level troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution. 
Properly document and track customer issues and resolutions.

Requirements 
1-2 years of customer service experience in a support role. 
Excellent verbal and written communication skills in English. 
Ability to handle multiple incoming telephone calls. 
Very strong organizational and decision-making skills. 
Open availability; able to work during the day, evenings and weekends from 5AM to 9PM (possibility of 4 days on and 3 days off or 5 days on and 2 days off) for a total of 40 hours per week.
Salary is $16 per hour.

Our client offers an exciting and dynamic work environment. Only qualified candidates who match hiring criteria will be contacted.