Pros: "free" coffee, easy work
Cons: poor management, unsafe environment, awkward location
The company had no safety vests for workers to wear and saw nothing wrong with this clear violation of labour law in an environment where forklifts and heavy equipment routinely operate. Management is inept and demanding, blaming workers for being unable to meet impossible quotas while offering meaningless or even detrimental advice to achieve these quotas.
The average day at work involves being bothered constantly by management asking for "your numbers" (i.e.: how many files you have completed) and subsequently decrying your "slowness". This is the case regardless of how many files you actually do. Be ready for pointless delays caused by managerial grandstanding, long hours in an awkward location (a car is practically essential; only the 96A and the 118 go near the warehouse in Ottawa), deplorable attempts to speed workers up (such as posting "results" so as to create "competition"), and a culture of utter devaluation. Going home at night to start this again was a torture.
On top of the crushing demands, the workplace has no concept of life/work balance. You will experience neverending pressure to take on overtime to compensate for their inability to fulfill their contracts. The slightest delay in returning from lunch or break elicits the profoundest sort of whinging from team leaders regardless of when you actually start work. Taking time off was a nightmare. I got the sense that sales had signed several contracts that they simply could not actually fulfill because it satisfied some sales goal of some kind; the company in turn automatically blames the people working for – more... it rather than attempting to honestly understand the disconnect between contract promises and their ability to actually fulfill that contract.
The work itself is almost criminally easy. There is no challenge, no interest, and no variation. Simply scan and index. A barrel of bees could do the job, and after a week or two you will be bored stiff of the work. It's monotonous and bland. To be fair, they do allow you to listen to music, but it is a small solace.
This company will chew you up and spit you out. It is an uncaring, seething pit of uselessness and decay from whence nothing good arrives. The pay was low for the suffering incumbent to the job. If your other option is starvation you could probably survive this toxic environment for a couple of months - otherwise, I suggest working elsewhere. – less