Pros: connection with colleagues, 10% discount, pc lunches occasionally
Cons: long hours standing, cannot take water to the lane
At the Real Canadian Superstore I would be a cashier, customer service representative, self-serve attendant, or cash office worker. As a cashier, customer service representative, and self-serve attendant I was required to be quick but also friendly, have a clean uniform and work area, and memorize certain codes to be more efficient. I would be required to stay calm when a customer was upset, and, specifically as a customer service representative, I would follow store policies to return products. As a cash office worker I was required to count the money from each station that was used. It was my job to close the store so I had to manage my time appropriately. I learned memorization techniques, how to be efficient in time crunch situations, and not to take all issues personally. I did not hear from managers very often, but when I was required to call them, some managers were more approachable and more efficient at speaking with customers. Some co-workers did not take the job seriously, but still did their job. The hardest part of the job was making sure to deal with stress appropriately and not take customer anger personally. For example, if a customer is returning a broken product and becomes upset with me, it is not my fault that the product is broken but it is my job to do what I can to relief the customer's anger. The most enjoyable part of the job was connecting with co-workers. Overall I enjoyed working for the company.