Good company to work for and they provide excellent courses
Operations Analyst (Former Employee) – Toronto, ON – 11 August 2016
Deal with escalations received Attend required meetings Both interesting and difficult to determine route cause of problems reported and in some cases being able to go through the software code Courses provide along with time to do them Able to work from home
Agente en recouvrement (Current Employee) – Montréal, QC – 3 August 2016
Very good and fun work place, best part of the job is being able to really help people going through hardship. The hardest part is trying to educate the client, so they can understand a little bit better the consequences and the impact a bad credit can have on their lives.
Client Advisor (Former Employee) – Vancouver, BC – 18 July 2016
I found management unhelpful and could not seem to prioritize either our goals and/or purpose. Sales driven without equitable distribution of acknowledgement dispersed to all staff. Incredible pressure to achieve sales targets with "chats" if the sales were not achieved, even those employees that have been with RBC for going on 30 years were feeling threatened. Work/Life balance valuation is poor at best. Constant split days off and changes to job arrangements without any recourse for the employee. My schedule changed 3 times adding more hours and days with another change coming again in June which lead me to leave.
Year end bonus
Work arrangements changing constantly and sales pressure is intense