Senior Analyst (Former Employee) – Toronto, ON – 5 January 2017
Wholesale Parameters Enhancement Program (WPEP) addresses the requirement to enhance its approach and implementation in estimating Probability of Default (PD), Loss Given Default (LGD) and Usage Given Default (UGD) metrics across its Wholesale banking portfolio. These changes are required to meet Basel II regulatory requirements.
Client Advisor Business Services (Former Employee) – Hillsburgh, ON – 4 January 2017
I've worked at a few locations but got full time in Hillsburgh. That was my favorite location. I absolutely loved working with the ladies there. They made my day. We worked hard to be the best we could be and had a lot of fun. Its a small branch so I got to know the community real fast and just loved them. I would go back there.
My managers were awesome as well. They were always nice and pleasant to be around. The hardest or worst part of the job was always having to worry about numbers and %'s. The best part of the job was helping clients find ways to save on their banking needs.
Account Service Agent (Current Employee) – Mississauga, ON – 2 January 2017
I have not experienced to any hard day here. From the trailing period to till working its all about to be a good. Sometimes I stuck for new things but all the office staff is very helpful. I learned the Canadian one of big brands AFA system where I am looking for queue handling. All the management personalities are wonderful and helpful. It is feeling good to work in a enthusiastic co-workers. I can not say to handle a application queue is a hard but yes its a full part towards attention to detail and accuracy. the enjoyable part is to get the RBC rich experience and catching up new people with great attitude.
Client Service Representative CSR (Former Employee) – Toronto, ON – 1 January 2017
• Contributed to branch client experience by providing personal and business clients with professional and accurate service for their everyday banking needs. • Put clients first by meeting, greeting and getting to know them; processed a variety of financial transactions and stayed abreast of customer's emerging financial needs • Contributed to sales results by completing Everyday Banking reviews and adds value to all client interactions by spotting opportunities to provide advice beyond the immediate need that saves clients time and money • Improved client understanding of all access choices and benefits while respecting client choice and preference • Met weekly target goal within 2 weeks
A typical day at work is you punch in and you start taking calls for the rest of the day. The call flows vary on a daily basis however the average daily calls throughout the year is 65 calls.
I had the opportunity to learn several key skills such as strong analysis, fast adaptability, listening and communication skills, management and coaching.
The management in my department does a good job at making sure that I maintain or improve my performance. They are also great at encouraging agents and demonstrating the pros and the challenges of what management may face in a business. They also share their experiences and guide you very well.
I greatly appreciate my co-workers. I have learned the importance of co-workers respecting and supporting each other in a business. Several co-workers have become my friends and they have made these working years very enjoyable.
The hardest part of the job is the repetition and the lack of use of my creativity. Another downside is that there is a lack of opportunity in agents becoming part of management since managers no longer tend to get replaced if leaving there positions.
The most enjoyable part of the job is satisfying and helping clients.
Benefits, friendly and supportive staff, safe workplace, learning opportunities
24/7 call center, working on Christmas holidays, salary, no career advancement in department
Lots of opportunity to move around within the organization
Client Service Representative/Central Teller (Former Employee) – Calgary, AB – 30 December 2016
Very corporate. Lots of opportunity to move around within the organization. RBC also has great benefits and great investment opportunities. I learned a lot and gained a lot of really valuable experience.
All i can think about is the day i rejoin my RBC family. i love everyone that works there from the CEO to the Canter manager, to the recruiters and my coworkers. Everyone there was exceptional and really embraced RBC's values.