Branch Manager (Former Employee) – Alberta – 19 October 2017
RBC is a good company to work for if you want security if you are in a city. Being rural there is no where to advance. It is good that you can help many different types of families because it is all over Canada.
Administration/Project Coordinator/Project Manager (Former Employee) – Toronto, ON – 19 October 2017
Overall great company to work at, however as at all large companies there are areas that are not perfect. Management is encouraged to practice empowerment of employees and decision making, however letting go is challenging for some individuals.
Products and services are well thought out and communicated.
Sr. Business Analyst (Former Employee) – Toronto, ON – 16 October 2017
I left RBC, and the biggest problem is management. I'm tired of hearing about PMP. that gives a good foundation for project management understand but it does not create good managers.Most managers are only their because they have been at RBC forever. this is not how you make solid foundation for a company. Many have no idea how to resolve conflict, communicate, plan, or work with others.
Very bright open atmosphere lots of events and friendly workers.
Customer Sales and Service (Former Employee) – Toronto, ON – 10 October 2017
I really liked working at the Royal Bank. I liked helping people out how ever I could. When I worked at the bank I felt like I was always part of the team. Benefits were good. Sometimes fast paced but for me I like that.The job gave me great knowledge of bank services for my customers as well as for myself. Really enjoyed going to work there.
Personal Banker, Online Technical Support (Former Employee) – Moncton, NB – 6 October 2017
The Royal Bank of Canada, like ALL banks, turns not only their customers but also their employees into numbers. It's all about what you can do for their bottom line. Sell, Sell, Sell. If you can get a customer in and out the door as quickly as possible and take their money for something at the same time, cha ching.. they happy!
I worked at the Royal Banks Contact Center in Moncton. You become a pod person. You have your little 4x4 section that you're plugged into. It's a pretty slick system the Royal Bank has set up there. Average talk time has to be below 5 minutes and you have to meet your talk time quota AND your selling quotas or it's bye baby goodbye. Every second of your day is timed. You can't be unplugged a second more than you're supposed to be.
So what happens if you don't meet your quotas? Coaching. Their coaching is to help you be a High Achiever in selling... that includes selling little old ladies account packages way above what they need because you have to meet those sales targets. Coaching on talk time "Say it like this...", and "Gently bring the conversation back to business when a customer gets chatty.".. and "Be friendly, but don't encourage social conversations."
If I could meet my talk time quotas, my sales suffered. If I could meet my sales quotas, my talk time suffered. No amount of coaching helped because I could not in good conscience sell something just for the sake of sales. I was there to be of service to my customers, not the other way around. So I was let go because I couldn't consistently meet the sales targets of themore... Royal Bank of Canada. We're not talking a big miss either... we're talking very small differentials.
Too bad the big banks have made us all numbers. Too bad the banks are so focused on taking every dime they can possibly squeeze out of you. Too bad they have no soul.less
My co-workers were wonderful
The pay is a pittance for the miserable existence you have to endure to earn it
Senior Director (Former Employee) – Toronto, ON – 5 October 2017
One of the few organisations today that you can actually build your career internally, but you have to be careful to ensure that you land with the right leader in the right business or functional area.
RBC as an organisation is gold standard in terms of training and leadership development.
Opportunities abound across such a large organisation
Pega Consultant (Current Employee) – Toronto, ON – 5 October 2017
Good place to work life balance.
The environment is professional yet friendly. Co-workers are very supportive and the manager is understanding and fair. Lots of opportunities to grow within the company. Cross training is provided often so that employees are secured with jobs. Fun activities are organized and every quarter employees are awards.