Client Effectiveness Coach (Former Employee) – Toronto Canada – 23 February 2017
RBC; Royal Bank of Canada being the largest Canadian bank continues to maintain its reputation. It is rated for best customer service and satisfaction. A typical day at work would include going over the coaching log for each intern and then participating in call listening. The workplace culture mainly consists of all ethnic groups with much diversity. The hardest part of the job in my opinion is to sit beside each individual and do call listening. The most enjoyable part of the job includes earning reward points based on best performance. These points then can be redeemed toward various products.
Summer Student, Helpdesk Analyst (Former Employee) – Toronto, ON – 22 February 2017
Great job, really enjoyed it and good pay. Great place to work. The people are amazing and managers are there to help and support you. I learned that I have the ability to work hard and achieve my targets & goals.
Network Technical Analyst (Current Employee) – Toronto, ON – 19 February 2017
Very productive and a lot of opportunity to learn. RBC always encourages employees to grow and gain experience. The hardest part of the job is sometimes there is no work/life balance. The most enjoyable part of the job is there is always something to learn.
Covarity Product Specialist (Former Employee) – Toronto, ON – 18 February 2017
Worked with RBC for 7 years and was able to be promoted 6 times during that time. Unfortunately I encountered one manager that changed/ended my progression within the organization or I would still be there.
Customer Service Representative (Former Employee) – Mississauga, ON – 12 February 2017
I loved my job. My bosses and team were very nice people to work with and we always encouraged each other to do our best. Our work consisted in taking phone calls in order to assist customers and to sell company products as well.
Insurance Tracking Agent (Former Employee) – Burlington, ON – 11 February 2017
Love working for RBC, very employee positive and appreciative of all. Everyday was a good day and the managers are all very open to you and your needs. Very flexible with family and work life or personal life.
Customer Service Officer - Part time (Former Employee) – Penticton, BC – 10 February 2017
Felt that as a long time employee my loyalty and hard work was not appreciated. Younger less experienced employees were appreciated more and promoted more frequently. Only because they were more interested in sales than customer service.
Network Operations Analyst (Current Employee) – Toronto, ON – 9 February 2017
Very friendly and supportive of its employees. Management always seeks to improve everybody's work day experience. Learning is always promoted and courses / classes are made available to employees who are willing to learn.
Overnight Customer Service Representative (Former Employee) – Montréal, QC – 7 February 2017
It's really a great company the people are nice and the office is great. The managers are great people too. The company give personal time when needed and you're not always under pressure. If you have done other call center jobs and didn't mind that I would definitely recommend RBC as they are a step up from that.