RBC Employee Reviews

Found 989 reviews matching the search
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Friendly and Professional
Client Service Representative CSR (Former Employee) –  Toronto, ON1 January 2017
• Contributed to branch client experience by providing personal and business clients with professional and accurate service for their everyday banking needs.
• Put clients first by meeting, greeting and getting to know them; processed a variety of financial transactions and stayed abreast of customer's emerging financial needs
• Contributed to sales results by completing Everyday Banking reviews and adds value to all client interactions by spotting opportunities to provide advice beyond the immediate need that saves clients time and money
• Improved client understanding of all access choices and benefits while respecting client choice and preference
• Met weekly target goal within 2 weeks
Pros
Staffs are nice and helpful
Cons
hard to relocate
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Royal Bank of Canada
Banking Advisor/Mutual Fund Representative (Current Employee) –  Winnipeg, MB3 October 2016
I enjoy my role at RBC in that it provides me the opportunity daily to offer clients essential and valuable advice in terms of general banking, savings, investing, credit and credit management, mortgages and estates. I've learned over the years that it appears that, in many cases, there is a large percentage of clients who've not been provided key banking information whether from their parents, school(s) or peers. I take a great amount of pride in providing clients excellent advice and products to assist them in reaching their goals and managing their finances wisely and responsibly. My peers are among the most professional and financially educated colleagues I've worked with and enjoy their partnership and team based values.
Pros
Salary range compared to competitors
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Needs some help
Account Service Agent (Current Employee) –  Montréal, QC6 November 2016
Company could do with a reassessment of benefits and salaries. This leading bank can be a great place to work and with amazing people. However, they try to sell you the idea that overall employee benefits and compensation outweigh low wages. Unfortunately, the present time value of money is greater than a lot of the benefits they offer...not to mention you must be a permanent employee for these benefits.

Management can vary according to your team. Coworkers also are dependent on your team.

Room for growth is very, very little in Quebec.
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Rbc
Client Advisor (Current Employee) –  Ottawa, ON15 December 2016
Not the busiest location, clients come in to inquire about their account, statements, loans. Learn how to do new transactions everyday since every client have different needs and request. I work with great people, wouldn't relocate because of the people I work with. Hardest part of my job is to make sure that every transaction are done successfully in a timely manner and the most enjoyable part of working for RBC is the network area, all the contacts you are able to make here at this branch is exceptional.
Pros
Great Company
Cons
Salary
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A typical large organization
Communications Manager (Former Employee) –  Toronto, ON11 August 2016
Like any publically traded, profit driven enterprise, RBC pays a great deal of lip service to their values and how important a role their people play in the bank's success. But make no mistake, unless you have significant tenure, an online MBA from Harvard and are willing to "bleed blue", your importance will only go so far. One term that speaks to the "culture" at RBC is hierarchical. As a low to mid-level employee, you're often discouraged from questioning decisions or seeking clarification. And like virtually all large enterprises, lines of business at RBC operate in their own silos, making cross-functional collaboration challenging.
Pros
Good pay, competitive benefits
Cons
You're a very small cog in a very large machine
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Branch environment review ONLY
Représentante des services financiers (Former Employee) –  Montréal, QC8 July 2016
Very nice clients, very nice colleagues, difficulties with management. Branch environment is not the best of the company since it is very retail oriented- similar to a retail shop- accent is on Sales and work is late hours on end of week and Saturdays. The work is replaced by new technologies and is very repetitve otherwise. Advancement is extremely slowly at best of cases. Many people leaving or changing and never replaced which creates strains for the remaining. Could be extremely stressful because of ever growing sales targets. The company was really the best I have ever worked for only 8 years ago...since the retail concept was implemented, hard to believe it became such an impossible and neurotic environment !
Pros
benefits
Cons
advancement
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Professional environment, great opportunity for career growth & development.
Analyst, Tax Operations (Current Employee) –  Toronto, ON21 December 2016
Educated, professional co-workers. Management oversight and support. Great opportunity for career advancement and growth, competitive salary and benefits.
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Good opportunity to move up, pay is less than desirable
Mortgage Specialist Assistant (Current Employee) –  Guelph, ON15 December 2016
It can be very routine, when I was a client advisor the hardest part was telling a client their money was being put on hold. A lot of focus on providing the right advice and solutions to clients. The clients really made the job enjoyable, as you build a relationship with the "regulars".
Pros
Benefits are immediate - and vacation is 3 weeks to start
Cons
Pay
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Good training, poor management
Account Manager (Former Employee) –  Cochrane, AB13 September 2016
Developed vision problems on the job; RBC's insurance company refused to pay benefits. Income was cut off. Credit was severely damaged. Was promised return to work program, though was never rehired due to "job no longer available." Quite illegal practice at this company. Regretful of this as a career choice. Would never recommend.
Cons
LTD program is deficient; Management does not support staff.
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Banking (contact centre)
Banking Advisor - Inbound (Former Employee) –  Mississauga, ON12 January 2017
No room for growth
Dishonest
Salary wasn't worth it for the travel
New management was not honest about career paths
Not a good job culture/environment
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Overall a secure and fun place to work. Great place to gain experience .
Senior Security Agent / Supervisor Assistant (Current Employee) –  Westmount, QC31 December 2016
A typical day at work is you punch in and you start taking calls for the rest of the day. The call flows vary on a daily basis however the average daily calls throughout the year is 65 calls.

I had the opportunity to learn several key skills such as strong analysis, fast adaptability, listening and communication skills, management and coaching.

The management in my department does a good job at making sure that I maintain or improve my performance. They are also great at encouraging agents and demonstrating the pros and the challenges of what management may face in a business. They also share their experiences and guide you very well.

I greatly appreciate my co-workers. I have learned the importance of co-workers respecting and supporting each other in a business. Several co-workers have become my friends and they have made these working years very enjoyable.

The hardest part of the job is the repetition and the lack of use of my creativity. Another downside is that there is a lack of opportunity in agents becoming part of management since managers no longer tend to get replaced if leaving there positions.

The most enjoyable part of the job is satisfying and helping clients.
Pros
Benefits, friendly and supportive staff, safe workplace, learning opportunities
Cons
24/7 call center, working on Christmas holidays, salary, no career advancement in department
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Great place to work and gain experience
Senior Planning Analyst (Current Employee) –  Toronto, ON25 January 2017
Friendly organization with good work life balance.
Typical 9-5 job
Lots of interaction with folks
Decent package for salary benefits and vacation.
Cons
Hard to advance vertically
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Lots of opportunity to move around within the organization
Client Service Representative/Central Teller (Former Employee) –  Calgary, AB30 December 2016
Very corporate. Lots of opportunity to move around within the organization. RBC also has great benefits and great investment opportunities. I learned a lot and gained a lot of really valuable experience.
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Great workplace
Java Developer (Current Employee) –  Toronto, ON15 December 2016
Challenging and full of learning, employee gets opportunity to learn on the job, Good work life balance. Company standards are maintained. Growth rate is fine.
Pros
Descent salary, Employee friendly
Cons
Lesser Growth
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Great Place to work, learn and earn
Financial Planner (Current Employee) –  Oakville, ON30 December 2016
Great place to start and develop your career especially if you get a good mentor in your manager. DC pension sucks but otherwise good benefits.Overall a great company.
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Not a bad company to work for. Room for advancement.
Client Access Support Team Representative (Former Employee) –  Toronto, ON2 November 2016
The job was always challenging and interaction with customers was rewarding. The culture changed in the nineties. Employee benefits were reduced and mutual loyalty between employees and the company took a hit.
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Great pay, great benefits
Customer Service Representative (Former Employee) –  Winnipeg, MB6 December 2016
If you're suited to this type of work, which involves a great deal of micromanagement, then you can do very well here. The total compensation was great, but in the end it just wasn't for me.
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Great Company but some Senior Management Concerns
technology delivery (Current Employee) –  Toronto, ON4 June 2016
The company is a great to work for and colleagues are fairly decent. Pay is relatively good, benefits are average. Management - highs and lows, depends on the team you are in. There are areas in the bank where management is great.

There are areas in the bank where the staff are often made the scapegoat because the middle management make mistakes or do not take accountability for delivery that they are responsible for. Where management is comprised of people who where from the capital market side of the business, you need to be very careful. Always need to be vigilant and need to protect yourself. Mean, cheating, bullies and backstabbing is found very often.
Pros
co-workers, some very good management, challenging work
Cons
Top heavy, too many layers, low moral is some areas
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Typical Day at RBC
Market Operation Support Officer (Current Employee) –  Richmond Hill, ON15 November 2016
Customer service and advice focused. Management try their best to improve service. Friendly environment, great benefits, up to date in technology. Continues change in operations.
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Great Company
CREDIT SPECIALIST (Former Employee) –  Moncton, NB31 October 2016
RBC is a great company to work for. Training and benefits are second to none. I enjoyed many years in various roles and there is always an opportunity for advancement.
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Overall rating

4.1
Based on 1,355 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
3.9
Job Security/Advancement
3.7
Management
3.7
Culture
3.9