Night Auditor
Ramada Plaza Stage West Hotel - Mississauga, ON

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Checks guests in and out of hotel by following proper settlement procedures.

  • Communicates with all related departments regarding guest concerns.
  • Answers the switchboard and all other related phone duties in a polite and professional manner.
  • Handles and competes daily cash summaries following credit policies as outlined by management.
  • Fully understands the front desk computer system and how all transactions are posted properly.
  • Treats all guests in a courteous and friendly manner.
  • Familiar with all guest programs and fully aware of how they work and how to explain and market them to guests.
  • Familiar with various rates charged for types of accommodations available and maximize revenue with every check-in.
  • Answers all guest inquiries, complaints concerning the hotel, its services, etc. in a polite and tactful manner.
  • Reports all comments regardless of nature to management.
  • Verifies and balances daily charges for all departments to guest folios, master accounts and house accounts and makes corrections as necessary
  • Balances the room audit
  • Runs nightly reports to reset for the next day’s use of balances
  • Prepares all credit card vouchers for proper imprints, authorizations and correct amounts
  • Prepares and transmits credit card deposits
  • Processes all city ledger work to accounting
  • Records and balances all food and beverage income
  • Balances guest ledger postings to the restaurant audit guest ledger
  • Records and balances associates and house changes
  • Ensures and monitors the security of the hotel, guests/patrons during the overnight shift
  • Other duties as assigned within that department.