Guest Service Supervisor
Ramada Plaza Niagara - Niagara Falls, ON

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General Responsibilities
 Supervise Team Members performing front desk duties as required, including: greeting
guests, answering the telephone, performing guest transactions and operating the front
office computer systems.
 Ability to explain hotel products, services and other information about the hotel as
 Greet guests warmly and perform registration procedures.
 Provides supervisory assistance to all Front Office Team Members when dealing with
escalated situations. Assist guests with issues and complaints, with empathy and a focus
on guest satisfaction.
 Work closely with staff to ensure high-quality customer service.
 Resolves and communicates all customer service issues to front office manager and resort
 Ability to assist with departmental training initiatives.
 Coordinates the scheduling, reporting and accounting procedures.
 Facilitate guest departures providing accurate statements and ensuring guest satisfaction
and collecting all payments due.
 Attend meetings and training as requested.
 Other duties as assigned.

About this company
Offering 202 guestrooms, including 81 spacious and modern suites, the Ramada Plaza Niagara Falls hotel is 3km from the thundering Niagara...