Supervise Team Members performing front desk duties as required, including: greeting
guests, answering the telephone, performing guest transactions and operating the front
office computer systems.
Ability to explain hotel products, services and other information about the hotel as
Greet guests warmly and perform registration procedures.
Provides supervisory assistance to all Front Office Team Members when dealing with
escalated situations. Assist guests with issues and complaints, with empathy and a focus
on guest satisfaction.
Work closely with staff to ensure high-quality customer service.
Resolves and communicates all customer service issues to front office manager and resort
Ability to assist with departmental training initiatives.
Coordinates the scheduling, reporting and accounting procedures.
Facilitate guest departures providing accurate statements and ensuring guest satisfaction
and collecting all payments due.
Attend meetings and training as requested.
Other duties as assigned.