Being a recovery driver for RAC is not easy but the job done satisfaction and a satisfied customer makes my day. A normal shift starts at 08:00 , I sign in into the computer and then I start recieving jobs. Sometimes customers can wait couple of hours until we show up but the average waiting time AFTER the patrol asked for recovery is 1h which is not bad for London. I had customers with puncture or clutch with waiting time after the call 20 mins and customers who had to wait 4 hours after the call. This is not up to us. We ring the customers straight after we recieve the job on the computer , give them an ETA and then drive to the breakdown for recovery. We interact with Ferrari owners to Micra owners , makes no difference to me as long as the customer is safe and happy not to be on the hard shoulder anymore.Colleagues are friendly and ready to help , support from the desk is brilliant , managers are always helpful.Plenty of overtime available only I want so , nobody pushes from behind to do overtime. We work on weekends and bank holidays but this is told at job interview. The yearly roster is perfect , helps me to plan in advance weekend brakes. Sometimes we get 4 or 5 days off in a row which is very good.Overall I am happy to be a part of this company which gives you job stability , respect , a decent salary and experience on customer service.
Good salary, paid holiday, sick pay
Sometimes long hours and long driving times