Operations Manager - Central Delivery
RONA - Edmonton, AB

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Reporting to the Store Manager, Contractor First; the Operations Manager, Central Delivery is responsible for handling the logistical coordination of RONA’s delivery services for stores in Edmonton and surrounding area. Duties include managing all aspects regarding transportation as well as shipping and receiving tasks. The Operations Manager manages a team of 40-50 employees, coordinates incoming and outbound delivery practices, maintains all associated documentation and is responsible to ensure 100% customer satisfaction.


  • Develop and direct delivery processes and establish ongoing improvement plans for freight and delivery management
  • Develop, implement and monitor performance metrics for transportation services (delivery), shipping and receiving
  • Support inventory planning to minimize shortages and improve inventory holdings
  • Communicate and promote RONA’s safety policies in accordance with applicable federal safety standards and local laws
  • Manage and maintain Yard standards by promoting cleanliness and organization
  • Organize employee training, development and performance reviews
  • Establish and communicate expectations for unit productivity; monitor performance and address concerns
  • Establish and maintain a strong partnership with all key Stakeholders – ensure alignment and satisfaction regarding delivery processes


  • Experience with operations and transport functions
  • Demonstrates an aptitude for strong execution with quantitative and critical thinking skills
  • Exhibits a sense of urgency with creative problem solving; research and analyze causes, innovative approaches to solutions
  • Working knowledge of computer applications (Excel, Internet, Word, Outlook, etc.)
  • Knowledge of construction and building materials
  • Fleet experience inclusive of Moffett and/ or Boom trucks an asset
  • Effective interpersonal and communication skills with the ability to effectively and efficiently respond to employee’s requests, build relationships and resolve conflicts