Full-Time Sales Manager
RONA (Williams Lake) - Williams Lake, BC

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We are looking for a Full-Time Sales Manager with the passion and drive to provide extraordinary service to our customers. Come be a part of our winning team!

RESPONSIBILITIES:
- Outline and communicate sales objectives and expectations; share targets with regards to margin, profitability, in stock, expenses, etc.

- Provide team members with the resources and encouragement to increase sales performance

- Trust and empower all employees to make decisions and take action to improve every customer experience

- Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience

- Demonstrate and encourage RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same

- Support sales team by responding to customer concerns that are out of their scope of decision making; respond in an appropriate manner to ensure customer satisfaction

- Develop the sales team to maximize their individual and team contributions. Includes training, motivating, and coaching. Set clear expectations for service and sales performance results

- Participate in regular professional development and training

- Work with Store Manager to maximize profitability; work within budgets and control expenses through close monitoring of labour, inventory management, overhead and other store expenses

- MOD duties including directing store operations in the Store Manager’s absence; opening or closing the store, closing down computer systems, locking and shutting down the building

QUALIFICATIONS:
- Proven ability to lead the team in a culture of sales and service

- Provide exceptional customer service by inspiring and motivating others

- High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others

- Exemplary listening, communication and interpersonal skills

- Leadership capabilities. Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability

- Effective time management and problem solving skills

- Flexible availability based on store needs (includes evenings and weekends)

- Proficient computer skills and basic math skills

- High sense of urgency and drive; able to set priorities and deliver results within deadlines and ability to remain calm in stressful situations

- Physically demanding. Use of ladders and lifting techniques when required. Medium and heavy lifting is a major component of this position

- Overall knowledge of the business’ strategic position in their market. Knowledge of the building construction industry; trends, products, application techniques and projects an asset

- Retail management and sales experience in the Hardware and Renovation industry an asset

If you are interested in this position, please reply to this posting with a copy of your resume and cover letter.

We thank all applicants for their interest, but only those selected for an interview will be contacted.


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