We have an immediate opening for a Systems Administrator to work in our Burnaby BC office.
Support deployed systems including back office software and hardware, and all deployed devices. Back office components are based on Java/Weblogic, .Net and Oracle technologies, and provide high volume transaction processing, PCI-compliant payment processing, remote device management, business analytics and other enterprise system functions. Plans, coordinates, performs, and monitors System Support project tasks including monitoring customer systems performance, receiving, analyzing, and tracking customer trouble tickets, defining/coordinating solutions and deploying hardware and software solutions as required. Responsible for meeting support response and repair key performance indicators (KPI's), documenting and tracking system configurations of assigned projects.
Monitors customer systems, including defining and running daily health checks as required
Responds to, and manages customer trouble tickets and issue lists
Resolves or coordinates resolution of all issues
Assists program manager with schedule status, project costs and concerns, areas of risk, technical issues, customer meetings and reports.
Coordinates the efforts required between different engineering disciplines, engineering support functions, manufacturing, program management personnel and the customer.
Serves as technical support for customer interface and meetings.
Reviews and approves project documentation.
Manages systems configuration, system architecture and system design.
Manages System Support knowledge base.
Four-year degree in Computer Science, Engineering or science discipline plus a minimum of four years' experience in related technical discipline, or equivalent experience. Good knowledge/experience with software applications is required.
2 years Java JDK/JRE Preferred
2 years Tomcat or J2EE/Weblogic Preferred
3 years Oracle 10/11g Preferred
3 years Windows Server 2008 x64 Preferred
Experience with hardware encryption devices and other security and networking protocols preferred. Able to interpret system issues and formulate technical solutions. Must have experience with several engineering design and/or requirements management tools. Excellent communication skills, both written and verbal.
$80,000 - $100,000 + 2 weeks vacation + Exceptional Benefits