Terms of Employment:
Permanent, Full Time, Day, Long Term Employment
Salary:
$11.00 to $15.00 hourly, 40.00 Hours per week 9:00am until 6:00pm Monday thru Friday with an hour for lunch, Medical Benefits, Dental Benefits, and Life Insurance Benefits Salary Negotiable based on capabilities

Benefits:

Health & Dental benefits offered 100% drug coverage
Anticipated Start Date:
As soon as possible
Location:
Saskatoon, Saskatchewan

Purpose:

The purpose of this role is to perform front end duties for fast paced commercial printing, greet various parties as they enter the office, as well as perform basic office and accounting administrative functions. Presenting a professional image, both in person and on the telephone, is very important. Good communication skills required.
Reception:

• Manage multi-company switchboard, routing calls as appropriate
• Receive incoming couriers packages and prepare outgoing packages
• Receive and distribute fax correspondence
• Process daily outgoing mail using postage machine and retrieve incoming mail from post office including opening, stamping and sorting
• Greet all visitors by offering refreshments, inform the appropriate staff of their arrival
• Manage boardroom bookings
• Assist with catering for meetings
• Keep mailroom/kitchen tidy including loading and unloading coffee area dishwasher and making sure coffee is fresh for employees and guests
• Open and close reception, responsible for locking doors at the end of the day
• Maintain accurate records about the customer payment status

Office Administration and Accounting

• Collection calls and Receive payments and post amounts paid to customer accounts./or correspondence in a fast paced goal oriented environment
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small, customer reconciliations and processing credit memos.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Assist with administrative overflow and special projects from other departments as needed
• Prepare daily, weekly and monthly reports
• Manage monthly office supply orders and maintain appropriate quantities in reception stock room.
• Other projects as required

QUALIFICATIONS AND ABILITIES:

• Strong organizational skills, ability to prioritize and multi-task
• Minimum 1 years Receptionist/Office Administrator experience
• Exceptional customer-service skills and effective communication both verbal and written
• Ability to work with minimal supervision
• Experience with MS Word, MS Excel and Outlook, must be comfortable working with Outlook Scheduler & Task Manager
• Administrative Education background is an asset, aptitude and passion for working with numbers a must

Essential Functions:

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Manage customers on the shutdown report
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to dealers and sales
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Skill Requirements:
Education:
Completion of high school, Completion of college/CEGEP/vocational or technical training, or some university
Experience:
Experience asset training is provided.

Business Equipment and Computer Applications:
Windows XP , Windows 7 , Google , Microsoft Outlook, Microsoft Word , Microsoft Excel, Switchboard 1-25 lines, Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Spreadsheet software, Accounting software, Database software, Internet browser
Typing (Words per Minute):
61 - 80 wpm
Specific Skills:
Greet people and direct them to contacts or service areas, Obtain and process information required to provide services, Operate switchboard or telephone system, Answer, screen and forward telephone calls, Record and relay information, Schedule and confirm appointments, Send invoices, Receive and issue payments, Perform clerical duties, such as filing and sorting and distributing mail
Additional Skills:
Provide basic information to clients and the public, Data entry, Maintain records, Order office supplies
Work Location Information:
Urban area
Work Conditions and Physical Capabilities:
Fast-paced environment, Work under pressure, tight deadlines, Repetitive tasks
Essential Skills:
Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
If you think you have the skills and qualifications necessary for this position please forward your resume and cover letter to hr {@} rayacom.com. We thank all those who apply, however only candidates selected for interview will be contacted. No phone calls please.
Employer:
Rayacom Print & Design