Call centre supervisor (Research Call Centre Manager)
R.A. Malatest & Associates Ltd - Ottawa, ON

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Terms of Employment: Permanent, Full Time, Weekend, Day, Evening

Salary: $40,000.00 to $65,000.00 Yearly for 40 hours per week, Medical Benefits, Dental Benefits, Life Insurance Benefits, RRSP Benefits, Vision Care Benefits

Anticipated Start Date: As soon as possible

Location: Ottawa Centre, Ontario (1 vacancy)

Skill Requirements:

Education: Some college/CEGEP/vocational or technical training or post-secondary certificate in social science, information management, business administration, or other field related to research project administration. A Bachelor’s Degree is preferred.

Credentials (certificates, licences, memberships, courses, etc.): Not applicable

Experience: 2 years to less than 3 years

Languages: Speak English, Speak French, Read English, Write English

Workers Supervised: Survey interviewers

Specific Skills: Coordinate, assign and review work, Train workers in duties and policies, Prepare and submit reports, Ensure smooth operation of equipment, Resolve work related problems

Additional Skills: Recruit and hire staff, Utilize computer software, Conduct performance reviews, Prepare statistical reports

Security and Safety: Enhanced reliability security clearance

Work Conditions and Physical Capabilities: Fast-paced environment, Attention to detail

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning

Other Information: We conduct social research surveys via an internet-based CATI system. Manage call centre staff and projects. See full ad at website below.

Employer: R.A. Malatest & Associates Ltd.

How to Apply:

Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.

By Mail: 858 Pandora Avenue
Victoria, British Columbia
V8W 1P4

By Fax: (250) 384-2774


Web Site:

About this company
R.A. Malatest & Associates Ltd. is one of Canada’s largest independently owned and operated program evaluation and market research firms...