Cons: You don't matter, because you are just a low level money sucker, and if you don't like it, they will hire the next one to work for no pay.
If there is any chance for Quest Diagnostics to completely fall of the boat, it is to have a subsidiary as ExamOne. This place is ridiculous. It is some sort of telemarketing company, that is responsible for life insurance applicants’ medical exams at their homes. It is a good merger, because Quest has the lab necessary for testing the blood specimens. The problem is that since the lab in Louisville is responsible for Kentucky and West Virginia, hiring of Mobile Examiners has to be done in a semi virtual form. Plus, since they cannot guarantee any work schedule, they don’t hire full time or part time phlebotomists, but they very creatively call it “on call” position. This also means that they can call you and rely on you all day long, but they will only pay you if work is assigned to you and completed according to very questionable rules. It is very stressful job. No one knows how much work will be available, when and even if there will be anything, because sometimes applicants do not show for the appointment or they cancel it. So, you don’t make much money at all. The company compensates you a very a small amount for canceled appointments, but it is not worth it and you have to fill out forms and wait for someone’s approval, which wastes more of your time. This is why they call it “on call”, because they do not want to pay you for your time working for the company.
They have a lot of employee turnover, but they do not disclose it and keep looking for lost souls who are clueless about the working conditions and lack of decent pay. That is how the company operates, by deceiving – more... people and not disclosing anything in advance, so they can use your cheap labor for as long as you can take it, then they switch to the next one if you don’t like it.
When you go to work for a new company, you would expect that that you can count on your manager when issues arise or at least for an advice. Not here. When you apply for the position, the manager calls you for a short interview, and this is the last time you will ever hear from him. He neither has time for you, nor has the desire to deal with employees. He immediately gets rid of you by transferring you to HR for a difficult hiring process. If hired, in about a month, you might receive a short email from him telling you that you are assigned to someone else. If you are naïve enough to ask him a question, he will always email you one and the same new employee packed, so you can find the answer yourself and live him alone.
The whole plan how employees work is actually not so bad if the pay was worth it. You give the company a window of availability during the week, at time of the day convenient for you. If you give them a very wide window from early morning to late evening, you will not be given more work, but a couple of home visits will be spread throughout the day. So, you might work early in the morning, then again around noon, and again in the evening. Your whole day will be kind of assigned for work, but you only get paid per case, which is not much. Support stuff who actually work in the Louisville’s office, disappear at the end of their shift and you can never reach anyone. They are not insane like Examiners to accept per case job offer. They are the lucky ones to have work schedule, get paid, and enjoy their lives after hours.
Since, you are using your own car and the company refuses to compensate you adequately for gas and wear and tear on the vehicle, this is all on you. They justify this by telling you that you can claim the mileage in your tax return next year and get the money from the government. They pay per case, instead per hour, which is not in your benefit at all, but it is for company’s profitability purposes. Training with the company is online only, support is very poor and rules are very blurry. No one in the company cares about you and your success. The chance of mistakes is very high and when you make one, then you finally hear from the useless manager. He sends you an abusive email saying that you made an error, and you will not be paid for the case until you fix it, and your name is sent to quality assurance department. Of course he sends you this email just before payday, so you don’t have enough time and you don’t get paid what you worked for. There is no other way, but to hate the manager for stealing from you, but this is how the company operates anyway.
You never know when you will work, and how many cases you will be assigned. You will be able to see your schedule in advance, but it is never fixed. There are different exams and you are paid accordingly, but there is not a huge difference. The average pay is slightly higher than $20 per case. You might be assigned two or three cases per day or less. You are using your own vehicle and you have to have a good computer with a good printer, because you print a lot of paperwork. After vehicle and other personal expenses for company benefit, considering the time needed to drive to peoples’ homes, complete the exam, fill out paperwork according to very shady rules, and preparing everything for shipping, you make about $5 to $6 an hour. It is very stressful job, support is very slow and unreliable, and you are on your own. You will feel like you hit the bottom in your life and you will end up broke. – less