Quest Diagnostics

Quest Diagnostics Employee Reviews

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  • Salary/Benefits
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challenging,fun
Phlebotomist Patient Service Representative (Current Employee), Enfield, CTMay 2, 2016
great working with people. i enjoyed coming in everyday to eager smiling patients. challenging at times if scheduled to work alone. overall great company
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Great place
Specimen Processor (Former Employee), Tampa, FLApril 29, 2016
This job is amazing only issue is that this shift was a third shift and with starting school I would be unable to attend work.
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Great place to work !!!!
Senior Tech Support (Former Employee), Pittsburgh, PAApril 29, 2016
Pros: I had flexable starting hours
Working at QUEST Diagnostics was a great experience for me. Cooperation between departments was never an issue, projects were completed on time.

My most enjoyable part of the job was helping the employees. Fixing their hardware and software problems, training them on new technologies.
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Comfortable place and lovely people to work with
Phlebotomist (Former Employee), Wilmington, NCApril 28, 2016
I loved going into work in the mornings, I was always greeted by my coworker with a "Good Morning!" followed by a huge grin. This job taught me more than I ever thought possible; Being in the field gave me so many "Ah-Ha" moments. I felt wanted and needed most days, and patients loved me. I did find pediatric sticks daunting at first but in the long run I found that it was a challenge I wanted to take and knew I could perform. Phlebotomy is the one thing I love doing and know I'm great at.
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enjoyable job
Phlebotomist/Lab Tech (Current Employee), McLean, VAApril 28, 2016
Pros: free parking, free lunches
Cons: 30 min lunch breaks working 10+ hrs
a typically day at quest diagnostic. I see bout 70 to 100 patients, childern, babies, elderly, also putting in orders, processing specimens, send out, gestational testing, etc. You will learn how to enter labs, process, learn the professional way to handle patients. The coworker are friendly and fun to work with, and they help make the day go by a a lot faster. the enjoyable part is clocking out when u completed your work
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Productive work environment
Route Service Representative (Former Employee), Houston, TXApril 27, 2016
Pros: Steady work
Cons: Pay was terrible
Picked up diagnostics samples to and from doctors offices around the city.

Did not learn much.

Most management didn't care about the rank and file.

Co workers felt the same as I did about the lack of concern for the rank and file.

Job wasn't hard at all, the hours were not that great.

My co workers and clients were the highlights of my job
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Quest
Phlebotomist (Former Employee), Columbus, OHApril 27, 2016
I like working at Quest. They just didn't have enough hours available for me. They asked me to work as a float but didn't want to pay me the float hourly rate.
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little or no internal appraisal
Route Service Representative (Current Employee), Marlborough, MAApril 26, 2016
Specimen pick ups and drop off to the lab, Maintain specimen at their required temperature, ensure proper handling and no lost of specimen.
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Amazing company to work for.
Patient Service Rep (Former Employee), Hermitage, TNApril 24, 2016
There are so many good things that I can say about Quest Diagnostics. I worked in fast paced two physician office. I felt welcomed by Quest and the Doctors that practiced there. Quest makes you feel like part of the company not just an employee. Their benefit packages and share holdings are amazing. Not to mention that they offer advancement within the company the as well. Their wages are comparable with other companies, if not better than most. The whole company works as a team to deliver the best patient care available.
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Great employment
Phlebotomy Externship (Former Employee), Brookline, MAApril 23, 2016
Space for learning and growth. Company takes pride in their staff and work ethics. Staff friends and professional. Loved the experience willing to go back
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Employees and Patients Should Run For Their Lives
Phlebotomist (Former Employee), Lexington, KYApril 23, 2016
Pros: Whaaaaat?
Cons: There are no prayers enough to help this lost company.
What healthcare? This is the new norm. Profits, profits, and more profits. It just made me sick to be part of Quest. I understand it is a business, but really? No one cares if you are a good person or you are very polite with patients and try to reduce their pain while they are stuck with a needle. No one cares how you obtain the blood as long as you obtain it and there is an insurance provider on file to be charged. The only thing important for Quest is what is the percentage of patients' credit card numbers phlebotomists enter in the computer system. Even if the patient dies due to false test results, the company will still charge the credit card for services provided.
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What a Nightmare
Phlebotomist (Former Employee), Lexington, KYApril 23, 2016
Pros: Not a single one
Cons: Rude and unqualified for the position supervisor.
I was shocked what a low level employer this is. They have no respect for their employees, treat them like low level job seeking suckers, and the supervisors are like "My way or the highway!". If you don't even slightly conform with the big corporation rules, then you are not worthy to stay there. Meetings are like a military one way briefing. The only information presented during meetings is the one that the supervisor depends on for her paycheck. There are no discussions, no time for employees' main concerns or issues about patients, just difficult to understand rules and procedures. I have to give them credit though, there is food provided at every meeting. Quite a nightmare place to work due to all the supervisor's corporate military style management. I made a mistake working for the company.
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Very Bad Employer
Phlebotomist (Former Employee), Lexington, KYApril 23, 2016
Pros: None
Cons: It is just a bad place to work at.
Very unstable place to work at. Before i started working for Quest, i had very high respect for the company. It is the largest lab in the US and they have many job applicants, so it must be a stable and respectful employer. I did not know how wrong i have been. Of the not so small group of phlebotomists working for Quest in the area, 8 out of 10 phlebotomists worked for Quest for a year or less. There is extremely high employee turnover. Some of them leave unsatisfied and many of them are laid off. Since some of the phlebotomists are placed to work in a physician's office, if this office changes their schedule or cancels services which happens frequently, then there might be no other place for the employee and they have to be laid off. It seems like that the company is actually benefiting from the high turnover and supervisors encourage it. Who needs people to stay longer and ask for more money or a better job anyway. Its is not worth it even applying for a job with Quest, there is nothing good there.
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1st phlebotomist job
Phlebotomist/Lab Assistant (Former Employee), Longview, TXApril 20, 2016
i grew as a phlebotomist a person here. theres ups and downs here like any other company. i will always be grateful for my experience.
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Very productive and loving place to work for.
Rep, PS II (Phleb) (Current Employee), Albuquerque, NMApril 19, 2016
Pros: It is a great place to work for.
Cons: None
A typical day at work is the greatest, because I enjoy my patients and my co-workers, it is heaven to work where I do. I learn from each and every experience I have with each of them. The hardest part of my job is when I leave it for the day, until the next day. I love what I do and all of them love me too. I can not say anything negative about my job, except that before I retire I would like to experience another job, for I have been at this one for fifteen years, just to experience new faces and a new place.
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Temporary ONLY
Assistant Branch Manager (Current Employee), New JerseyApril 18, 2016
Pros: none
Cons: n/a
far from the greatest place in the world to work. extremely unorganized. does not promote growth from within. wouldn't recommend this job for anyone who wants to move up in the company. EXTREMELY OVER WORKED AND UNDER PAID. its a revolving door for the staff.
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good
Processor (Current Employee), Pittsburgh, PAApril 15, 2016
work with drug screens, blood work, and specimens. its a very good job and requires a lot of focus. be aware of what you are doing as well.
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Almost 15 years experience working with medical insurance billing.
Billing Data Entry Operator (Former Employee), Denver, COApril 15, 2016
Pros: Enjoyed working there great benefits.
Cons: Changes with the company led to layoffs for the Denver billing department.
I would enter a patient medical requisition into the system under whichever insurance they had and enter patient information as well as ICD10 codes. If there was a written diagnosis, I would look for the proper ICD10 code. I have learned so much about medical coding and would like to continue in this line of work. I got along with my supervisors and co-workers. It was always so busy that the day would go by fast. Too fast sometimes. I also did quality control checking for errors for about a year.
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Questionable management, bad compensation
Specimens Processor II (Current Employee), Irving, TXApril 13, 2016
The management is questionable, and compensation is not based on work performance, but rather relationships. The hardest part of the job is being overworked and not compensated very well for it.
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The hardest part of the job
Phlebotomist (Former Employee), St. Louis, MOApril 13, 2016
Pros: I learned alot
Cons: No teamwork
The hardest part of the job working at Quest Diagnostics was that there was no team work. None of the employees worked as a unit or helped one another.
Claimed Profile
Headquarters
3 Giralda Farms
Madison NJ, United States 07940
Revenue
$5bn to $10bn (CAD)
Employees
10,000+
Industry
Links
Quest Diagnostics website