Level 1 Tech Support / CSR (Former Employee) – Englewood, CO – 11 September 2013
Provided in-bound Tier I customer support and initiated RMA’s to replace defective hardware. Managed trouble ticket queues in oracle environment for global businesses. Utilized knowledge necessary to identify problem and solve the problem. Documented information to assist the Sales and Install teams with their productivity and efficiency.
The hardest part of the job was telling customers we had to ship them parts. The most enjoyable part of the job was fixing something on the first call. The co-workers were excellent.