Currently employed part time temp.
Cons: i'm tired of night audit. i want day shift again.
A typical night at work: Night Audit = Register arriving guests and assign rooms, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Process wake-up calls, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Perform light housekeeping, cleaning, and shredding of paperwork with personal information that will not be kept on file. Assisting in completing night audit with other front desk personnel.
What I learned - Organization of front desk responsibilities for a two-person front desk night/audit operation. I had worked alone on night audit previously.
Management is professional and personable.
The hardest part of the job is staying awake between 4 and 6 a.m. and acting energetic enough to complete the early morning tasks.
The most enjoyable part of the job is registering arriving guests and processing guests departures; asking if they had a pleasant visit to this city. This always gives me a lot of satisfaction with my work; one of my co-workers who doesn't do this always comments on this, I don't know why he doesn't try this also. It is good to receive both positive and negative feedback and always try to make the guests feel wanted, at home and welcomed while they are out travelling whether its business or pleasure.