Housekeeper (Former Employee), Quesnel, BC – February 4, 2013
Cons: long hours
Hardest part of the job was to have to wait for the late check out to go. So we could get in the room or suite to strip room and clean it.To have it ready in a half hour or 15 minutes to have it rented out again. mean wile you have 20 to 30 other rooms to go back and strip and clean it then make it back up.
The most enjoyable part of the job was the – more... team working co-workers. – less
Front Office Manager (Former Employee), Hannibal Mo – September 15, 2014
Pros: guest interaction
Cons: no benefits, no hoilday or vacation pay, no chance for advancment
There are many stresses for a typical day of work at Quality Inn. You come in responsible for a register that you have no way of verifying has not been tampered with by management/owners . You then have the job checking in guests with there own sorted issues that the last clerk never informed you of. That you are also responsible for. Management/ Owners – more... are not helpful at all, because they speak very little English and are unwilling to learn the job first hand. So they can not lead by example at all. Hardest part of the job is the lack of professionalism and respect from the owners/ management. The most and only enjoyable part of the job was the face to face interaction with the guests. – less
Very busy workplace with a fun enviroment to be around
Receptionist (Former Employee), La Porte, TX – September 11, 2014
- A typical day at work would involve as soon as I get there I would start on the people at the front desk trying to check in as well as the people calling to make reservations. When I had a break from that I would schedule certain maids to certain rooms to be cleaned and when I was done with that if I had free time I would go ahead and arrange people – more... in the system to certain rooms that had everything they asked for. Management was extremely good and respectful, definitely fun people to work with and was very well organized. – less
Front Desk Manager/Property Manager (Former Employee), Bedford, Indiana – August 25, 2014
Pros: mostly day shift
Cons: no healthcare. no raises.
I loved my employees. The owners of the place live in California and therefore being the "manager" on site, there was A LOT of decision making that fell upon my shoulders. I was on call 24/7. Never got away from the job. It wore me down physically & emotionally.
Front Desk Supervisor (Former Employee), Port Richey, FL – June 25, 2014
I had started as front desk and worked my way up to the front desk supervisor. Great company a lot of hours and benefits were great too. I learned to have awesome customer skills and always put guests first.
Front Desk Manager/Sales (Current Employee), Clearwater, FL – June 17, 2014
Pros: good everyday being there
Cons: none i can think of
I like working there with good people/coworkers. We all work together to get our goals done. Learned other department procedures. General Manager gave me opportunity to get Managerial Experience of what he knows. All were fine learning and doing the assignments so really no Hardest Part at the job area. Enjoy being there with good working people/coworkers.
A typical day at the Quality Inn & Suites started at 6:00am. I would relieve the night auditor. First we would communicate any issues or situations from overnight and I would count the cash drawer to make sure I was starting my shift at the correct amount. Once confirmed I would open my shift in the computer system, Choice Advantage. There was a multitude – more... of morning paperwork that needed to be done by 8:00am, so that was started right away. That included all shift prep paperwork as well as housekeeping's paperwork and room assignments. Throughout the entire shift I had to multitask checking out guests, checking in guests, keeping up with housekeeping, answering phones, preparing for new guest arrival by pre-making key packs and printing arrival paperwork. As well as cleaning, assisting with breakfast, and anywhere else I am needed- including management/assistant management assistance. I learned quite a bit working in this hotel. It is where I fell in love with the hotel/hospitality industry. I love that each day is something new, there is always someone new to meet and a new story to hear. While there are always small -and even sometimes big- issues in hotels, or any job for that matter, I learned quickly -and excelled in the fact- that a calm attitude, a smile, and willingness to listen and atleast attempt to correct the situation will go a long way with a guest/client/etc. This job gave me the opportunity to grow within the industry. About 5 months into this job, I was hired for a part time position in their sales department, which ultimately led to a full time position in that department. The staff at the Quality Inn & Suites were all very close. We were like a big family. My first manager once told me "When someone asks me how many room I have in my home, I always answer 118. Because this place is my home" and I couldn't have put it into better words. It really does feel that way. During my employment as a front desk agent, our staff underwent a general management change. That was the most difficult part of the job. The two managers were like night and day. While both still great in their own ways. It took alot of adjusting, but I enjoyed learning from both parties. This – less
Sales Manager (Former Employee), San Diego, East County, CA – February 4, 2014
Pros: free breakfast and room and board
Cons: poor upper management
I gave a poor star rating review because this company has a lot of problems due the fact there are too many Chiefs and not enough Indians. And non of the Chiefs work together for the good of the company, but rather the good for themselves. They hired me as sales manager, but then didn't allow me to really do my job that I was hired for. They never did – more... get my business cards printed. And doing outside sales was hard to do without business cards and also, they didn't have enough staff to cover front desk so I had to fill in for front desk or take reservations over the phone instead of using my time to bring in groups. Also, because I was on salary it was assumed I would work 16 hour days and consider that par for the course. The ACTUAL SALES JOB part .. (what I was hired for) was good, I liked it, and had so much more I wanted to do for that hotel. But they were not interested in making the hotel successful. Many times we didn't' even get a paycheck, even the payday before Christmas, the owner canceled the Christmas party we planned and didn't send out pay checks. Owner said he had personal financial issues to take care of, so let his entire staff go without their pay. I am glad I was only there for 3 months. – less
Front Desk Agent (Former Employee), Murfreesboro, TN – January 24, 2014
Pros: overall. fun place to work.
Cons: low pay and little to no over-time available.
Working in hotels has always been enjoyable for me. I like helping and meeting new people and working the front desk was a good fit for me. The pay was minimal, but I learned a lot about the hotel industry. Some things can not be taught and I feel I gained a lot of needed experience working for Choice Hotels. The hardest part of the job was dealing – more... with upset guests, but I gave me a challenge and opportunity to satisfy even the most difficult of customers. Other than the occasional house keeper, I was normally the only hotel employee on duty, and that was a good feeling, knowing I was, for 8 hours a day, in charge of this huge hotel. – less