Pros: free breakfast every morning
Cons: no breaks, no health benefits
The same shareholder/owner also owns this hotel.
When I first clock in I communicate with the previous shift letting them walk me through any issues they were having, if there were any. Other than that I would proceed to print out all my pre-audit reports, credit card reports, and direct billing reports. Then I would count the cash drawer with the person I am relieving to make sure all exchange of money has been passed to my shift properly. We both check if there will be any shortages and overages. Then if there are no mistakes, and I have no one to check-in I can proceed to balance out all the accounts and make sure all numbers matched up before I send the information online to the company banks. Then I would close out the night audit, and switch all our computer system dates to the next daily operations.
I learned to be patient when things get too hectic, and todo one thing at a time. I have learned that I can perform well during fast-pace environment. I have learned how todo deal with all sorts of customers either on the phone or in person. I have answered phone calls while working on the computers. I have sent and received faxes. I have learned how to make adjustments even with sensitive data that had to deal with our guests’ credit cards. I have learned how to troubleshoot, and make necessary adjustments to ensure the next daily operations run smooth.
Our management team did well when I was there. For the most part, we had a good working environment. We worked well together when we did have to work side-by-side. Communication was the key factor in how we have jelled – more... well with our management.
Things seemed to run as smooth as it could be with my other co-workers. Some of them spoke differently languages so it was fun learning how to say good morning or good night in their native tongue. I worked with Albanians, Arabic, African-American, Chaldean, Egyptian, Jordanian, Polish, and I was the only Filipino-American.
The most difficult part of the job was having to deal with distressed passengers or flight crew from the airport because they have missed their flight, or our shuttle driver may have arrived to pick them up late. It is all understandable though; traveling is always stressful. Plans do get messed up at times.
The most enjoyable part of the job is meeting new people, especially the happy ones going on their vacations. Finishing my audit at a timely manner was enjoyable because it gave me a feeling of accomplishment every morning. – less