Quality Inn & Suites Employer Reviews

Hardest part of the job was to have to wait for the late check out to go. So we could get in the room or suite to strip room and clean it.To have it ready in a half hour or 15 minutes to have it rented out again. mean wile you have 20 to 30 other rooms to go back and strip and clean it then make it back up.

The most enjoyable part of the job was the – more... team working co-workers. – less

Small family owned type business, management is very good.

I love working in housekeeping its fun the people are nice the location was great and housekeeping is one of my favorite fields it was easy and a fast pace work environment I loved it.

I work the front desk.
I answer the phone, check in guest &help them if they have any problems.

checking in and out guest, answering phones, complaint resolution, taking care of payments,

Being a night auditor is perfect if you like the overnight hours, and being independent.

I didn't feel everyone was treated the same.Don't have anything else to say but I hope it is a better company then when I worked there.

Typical day at work always involved cleaning and preparing hotel rooms for guest. Management was good, they allowed housekeeping personal to use their own judgement on certain matters and treated us with respect. Co-workers were good people. the hardest part of job was filling in for absent workers and having deadlines on busy check in days. The most – more... enjoyable part of job was interacting with guest and co-workers. – less

Managing a hotel is rewarding and a challenging job at times, making sure all your employees are having no difficulties and no suspicious thoughts of favortism while at their job. Meeting new faces everyday has taught me a great deal of different cultures and peoples experience while working at the front desk. It makes my day to hear compliments of – more... guest when they have enjoyed their stay and loved the service we provide. – less

When I worked at this hotel the manager was great and understanding and was always there when a guest had a complaint. My co workers were great people and became like a family to me . The hardest part of the job is when a lot of the guest always wanted a discount because of some of the co workers were friends and not family and getting into a argument – more... with a guest that wanted a unavailable room .The enjoyable part was that even though I had some problems but I always had people there to help . – less

When I worked at this hotel the manager was great and understanding and was always there when a guest had a complaint. My co workers were great people and became like a family to me . The hardest part of the job is when a lot of the guest always wanted a discount because of some of the co workers were friends and not family and getting into a argument – more... with a guest that wanted a unavailable room .The enjoyable part was that even though I had some problems but I always had people there to help . – less

great raises, offers great stability, friendly staff, team efforts, clean positive environment, great manager

A typical day with clients/customers. I learned how to be patient and listen to my customer and satisfiy there needs. Management was really good. I enjoyed them because they spoke to you as a person and not a thing. I enjoyed how they worked with me when it came days off as well as nights for school. My coworkers were okay. I didnt get invovled in office – more... politics because it became messy but I did interact because I am a communicater and that was my job. The hardest part was making sure a client is happy. This hotel was a 5 star place but I did my best to make a customer feel like it was when they entered and left the building. The most enjoyable part was making sure my customer felt like an important client as they entered the building. I also enjoyed planning events. – less

There is no room to truly advance with this hotel. What I learned was how to lie and over charge people.

The hardest part of the job, when a family comes in and we have one room left the management and owners raise the rates to a crazy profit, which means they either fork over all they can or drive some more. Example: room cost $ 70.00 last room cost – more... $135.00 + – less

Managed employees and comuniacated any process changes that were required.
Checked and responed to email and telephone calls from that day, made payments and reviewed fininical transistions, any maintenance that was needed.
The hardest part of the job was juggling two jobs at once.
The most enjoyable was working with my family.

A typical day at work would involve interacting with all customers. I would help with breakfast, provide customer's with their invoice, and check them out as necessary. I would also assist the General Manager with any tasks she would need me to assist with. I learned a lot about excellent customer service, making sure customer's needs were met, took – more... on a sales responsibility, would help with accounts and receivable, and assisted in group accounts. Everyone I worked with was great. We were a close group and would help each other out in any way. The hardest part of the job, was probably taking on more responsibility than needed at points, when not trained as much as one should have been. I loved the family operated aspect. You could count on someone being there to hear your needs and concerns. – less

They treat us like we are nothing we work over time and dont get paid overtime... it is a horrible place to work.

I've learned how to overcome many diffent and difficult task. I just love the ragular guest that come to stay here.

The management and a lot of the workers were related and it made it very difficult for other employees to really get their foot in the door.

Typical day at work was check in customers and assigning rooms. Cash handling. Had fun meeting new travelers from different places.