Pros: co-workers, i loved my job, what i was doing.
Cons: high work load, low compensation.
Work Started at 8am, I would start by making the coffee, checking all supplies, restocking bathrooms, drivers lounge, making sure everything cleaned up. Boot up my computer, check email, determine priority, answer those needed asap. Run Dispatch report, update dispatch spreadsheet, check on driver's lode and unload arrival times. Check and enter all new orders, update dispatch spreadsheet with all new orders.
Check email, answer all billing inquiries, research and solve any discrepancy's. Inquire on all past due invoices, speak to customers and note when payment is to be expected. Pull all open work orders from all 3 shops, invoice each, email, fax and mail to customer. Using Quick Books.
Run Dispatch report, update Dispatch spreadsheet. Enter new orders and update Dispatch spreadsheet.
Call to Check and confirm shuttle driver, dispatch loads, prepare all load paperwork and driver information needed, leave in driver's box for both overnight shuttle runs.
Check Status of Lead Dispatcher, Assist him with load product identification, set load times with customer, and update TMW and spreadsheet with times and confirmed product. Assist in Dispatching.
Prepare all load paperwork for all loads, fax or email to drivers as needed, and leave a copy in their driver box.
Other daily Duties,
Manage Maintenance Schedules and inspections needed on 95 trucks and 120 Trailers.
Manage Payment schedules and templates for all Driver repair loans.
Manage Payment Schedules and Templates for Driver Truck payments.
Answer driver breakdown calls, find and get a repair crew sent out to them.
Assist drivers – more... with safety testing, and all other needs.
Train new Drivers on safety procedures, logs, policy's and expectations.
Collect driver logs, report and file.
I loved my Co-Workers we worked together from 8 am to 8 or 9pm most nights, the day never ended before 7pm. That did not include the work that we all had to take home and due from home. We all worked hard and yet still managed to laugh and joke with each other thought out the day. We made working so hard fun, I look forward to going in and spending my day with them and my Drivers. Most have all still remained my friends after I departed the company.
Upper management was uncaring or understanding from their location in TN of how hard we worked or the dedication it took to keep our terminal running smoothly. With only 3 people in our office it was very difficult to get daily duties done, but we did. After we left they had to hire 2 people to replace each one of us and pay each more then we were making.
Hardest part of the job would defiantly be the work load. I love to work hard, I am better in a fast pace environment, but that was to much.
The best part was the people I worked with, my direct manager and I made a good team, we worked very well together, between the two of us there was nothing we couldn't get accomplished. I miss my coworkes every day. – less