Reservations Ticket & Sales office Incharge (Former Employee) – Kuwait, KU – 24 February 2015
Trained and managed a professional service team of six retail sales representatives. Developed administrative and service control processes, forecast staffing requirement, assisted with the budgeting process; created standard corporate responses to letters and emails. Responsibilities involved Marketing and Promotions, as well as aggressive selling of Holidays and Airline products to the general public and the travel trade.
Sr. Customer Service Agent (Current Employee) – Toronto, ON – 12 October 2014
Motivated Sales Assistant/Customer Service Agent with 4+ years in service industry having considerable understanding of ways and methods for providing superb customer and personal services. Work well under pressure as part of a team with responsible, efficient, and flexible attitude. Service minded with ability to work in a fast-paced, intense environment smoothly. Talented in problem solving and office system design. Excellent command over English both writing and reading. Proficient in Math and Technology. Proficient in Microsoft office products (Word, Excel and Power Point). Multi Language Skills-English, Hindi, Urdu and Malayalam