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309 reviews

Public Storage Employee Reviews

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OK for entry level
Grade A Property Manager and District KTP (Former Employee), Woburn, MADecember 16, 2014
Pros: quiet days
Cons: understaffed
This job holds many duties like customer service in the sales office, cleaning of the property, and sales and business practices through role plays. The hardest part of the job can be the highly escalated customer service issues you will encounter in this business.
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Worst job I've ever had.
Relief Manager (Former Employee), boston,maDecember 13, 2014
Pros: you're alone sometimes
Cons: horrible pay, bad hours, treated horribly.
This was a horrible company to work for. You get verbally abused by customers, your manager wants you to call delinquent customers every day, yes every day. Ridiculous. The management staff is highly unprofessional and they think they can push around their reliefs. Very odd hours and they expect you to come to work in a blizzard. Awesome. Biggest mistake – more... was ever working there. – less
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Fast pace, goal oriented, self motivating work place.
Property Manager (Current Employee), Fishers, INDecember 10, 2014
Pros: the time spent outside. meeting new people.
Cons: there is no advancement.
Managing over 300 accounts for tenants renting real estate. Keeping delinquency down by keeping in touch with tenants to work out payment arrangements. Selling products. Maintaining property to be sure property is clean as well as overseeing everything is in working order.
Managing office files, delinquency, and most of all revenue. Inventory of merchandise. – more... Taking incoming calls from tenants as well as other properties.
I enjoy every part of my job because it is fast pace but the most enjoyable part is being responsible for my tenants in every aspect of the business. I enjoy the tracking of information then using my skills to see my property produce a profit. – less
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Big Box store, poor management, revolving door of employees
Property Manager (Former Employee), Naperville, ILDecember 10, 2014
Pros: onsite housing
Cons: minimum wage, non payment of bonuses, difficult work enviroment
I chose to come to work at Public Storage after several life changes caused me to try a new career. I found that even though I didn't go looking for storage management as a career that I was very good at it. Managing the cleanliness of the office, grounds and storage was a real pleasure for me. Sales with the customers came easy to me and I was able – more... to retain customers based solely on my customer service. The office was run very accurately and I even received perfect audit scores and excellence awards with my time there. I was trainer for new employees and a constant contact for all employees to help with day to day operations. I was in charge of tracking all new call potentials for sales and accuracy. I enjoyed the co-workers while they lasted but most didnt' stay long. Public Storage paid very poorly and expected more than 40 hours of work from managers with out compensation. The upper management was often rude and difficult to deal with. Even the upper management was constantly revolving and most didn't last long. In the end I couldn't afford to stay working for the little pay and found more enjoyable work with another similar company. – less
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meeting new people
Property Manager (Former Employee), Newport News, VADecember 9, 2014
Pros: helping people
I would open my office by counting money . going outside and tidy up my property. I would get my golf cart out and do a detailed property check insure my customers spaces are locked secure or to see if I had any vacancies. then I would go to the bank. during the day ,it was always different. Renting spaces, making collection calls, and generally helping – more... customers with any issues.I learned to listen to peoples problems and have answers to make their move smooth and easy as possible. I worked with some of the nicest people. we all worked at different properties but at any time you need a question answered they were a call away. the only hard part may have been trying to take care of all customers when it became very busy and giving each customer your 100% .The most enjoyable part was meeting new people and the feeling that I helped them in a time of stress and need. it was very fullfilling – less
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Property Management
Property Manager (Current Employee), Redmond, WADecember 8, 2014
As the Property Manager for the Redmond Public Storage I am responsible for maintaining and leasing a facility of over 600 units while resolving accounts payable and reducing accounts receivable where possible. I communicate with delinquent tenants regularly to arrange payment plans and instruct them how to get out of lien if possible. Working closely – more... with customers helps me build strong client relations so that I can achieve the highest level of voluntary compliance as well as help educate tenants about the terms of their lease. The most enjoyable part of the job is getting to build rapport with customers. I would say that for me the hardest part of the job is trying to assist customers with serious issues such as break ins or insurance claims. I have enjoyed my time as a manager for public storage and I feel like I've learned a lot in my three years working here. – less
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great place
property Manager (Current Employee), Tampa, FLDecember 7, 2014
doing everyday maintance of property also taking payments doing leases and selling merchandise.handling customer problems and helping to resolve the problem.working with other employees and doing phone calls.
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Constant changing of policy
A-RESIDENT PROPERTY MANAGER (Current Employee), Miami, FLDecember 2, 2014
Scripts/Sales/Goals are mandatory, overall typical corp , you get 1% back for reward on good performance has to be 100% , the company always try to help you improve
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loved it
Property Manager (Former Employee), Atlanta, GANovember 29, 2014
Customer Service in a fast pace environment, Rent and return car in a timely manner, Administrative duties, Professional Selling optional service, vehicle upgrade and other products Set and Achieve sale goals and support the goals of teammates, Work as a team player to ensure customer service, Prepare Rental documents and Related paper work
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Long days filled with unhappy customers
Manager (Former Employee), Los Angeles, CANovember 15, 2014
Pros: you get pain
Cons: you dont get paid enough for the work you do
Long and unhappy.
Nothing learned.
Over-barring.
Lazy.
Customers not paying their bills.
Nothing.
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Very laid back workplace
Relief Manager (Current Employee), San Francisco, CANovember 11, 2014
If your looking for a job that is laid back and you dont want to be on your feet a lot and prefer to be in the office, public storage is great. Atypical day at public storage is quite slow so you are in the office majority of the day. There are time where you have o walk to the property to check things out and clean up after some tenant. There is no – more... hard part about the job, it is pretty straight forward. Public storage has set hours so if you are in school or working another job public storage is good to work for. – less
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A day at Public Storage
Customer Service Manager (Former Employee), Salisbury, North CarolinaOctober 30, 2014
My typical day at work consists of opening the store and updating all reports such as sales report, delinquent report petty cash report and inventory reports. Go outside and check the property for any safety issues and to make sure that property is secured. If any space is found without any security, the customer is contacted immediately. All delinquent – more... customers are called. Made courtesy calls to existing customers. Making sales. Creating new account for 1st time customers and reoccurring customers, etc. I learned that there is a lot of effort in working with the public. Out of six years with the company, I have only 1 really bad experience with a customer. When I was first hired, the management was good. The company was becoming more customer oriented. As time went on, the company became more numbers oriented. I enjoyed working with my co-workers. The hardest part of the job was dealing with the change of customer oriented business to a numbers oriented business. The most enjoyable part of the job was interacting with the customers and satisfying their needs. – less
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work with my co workers
Relief Manager (Former Employee), Waterford, MIOctober 20, 2014
Pros: i worked with great people
Cons: health care wasnt that good
I enjoyed working with my co workers we had a great team. We always worked together as a team should work.
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Extremely Low Glass Ceiling
Property Manager (Former Employee), Brooklyn, NYOctober 14, 2014
Pros: on par benefits, paid time off.
Cons: short breaks, favoritism, lack of advancement
Working as a field manager in Public Storage is not going to pay a living wage nor will it give a sense of fulfillment. Based on your level of intelligence and determination you will either find this job to be just barely suitable or not suitable at all. The company will recognize talent in selling, cleanliness and leadership but it will not always – more... be promoted when favoritism is involved. Field corporate is lackadaisical on a regular basis and job security lies in who knows and likes you. If you're looking for a job to bolster a resume for a year or two then this is it, the hours are great and the benefits are on par with many other jobs. If you're looking for a job to challenge you or increase your knowledge in the workplace then look elsewhere, you can only go but so far in this company before you would have to quit and come back in to continue up the ladder. This job is not for the ambitious. – less
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Work ethics are very low
RELIEF PROPERTY MANAGER (Former Employee), Douglasville, GAOctober 6, 2014
Management is very unprofessional and unfair to hard working employees.
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Great daily hours and fabulous management team
Relief/Billing Manager (Former Employee), Charlotte, NCOctober 5, 2014
I worked with a team of professional leaders whose goal was to help us all succeed. I enjoyed my co-workers and managers immensely, and I learned so much from them. I left that job because I had to move back to WV to care for my elderly grandmother full-time.
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Company trying to get the absolute most from physical assets with the absolute least of upkeep.
Relief Manager (Current Employee), Dallas, TXOctober 5, 2014
Pros: other people one works with.
Cons: must follow exact sales scripts.
Job becomes more selling than management. Retail days schedule with no recognition for management skills - only sales.
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n/1
Property Manager (Current Employee), New YorkOctober 1, 2014
Manage property and provide customer service as well as office duties
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Property Manager
Property Manager (Former Employee), Los Angeles, CAOctober 1, 2014
Pros: excellent customer service, dependable, reliable, hardworker
Cons: not applicable
Greeting customers and giving them excellent customer service while assisting them with their merchandise purchase and storage. Making reservations and taking phone calls. Bank deposit drops. Supervise office staff and process leases. Maintain office environment by cleaning and other general office duties.
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Room for growth
Associate Relief Manager (Former Employee), Glendale, CASeptember 30, 2014
No one enjoys moving, so it's always a good feeling to know you were able to help someone in a stressful time.

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About Public Storage

Since the beginning, Public Storage has been and remains the self storage industry experts. Our founders, Wayne Hughes and Ken – Read more