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PROTOCOL GLOBAL SOLUTIONS
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40 reviews

PROTOCOL GLOBAL SOLUTIONS Canada Employee Reviews

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Fun Place if you want to live in the dark.
Call Campaign Manager (Former Employee), Hamilton, ONDecember 6, 2013
Pros: met some good friends.
Cons: no life.
you work technically from 6am till 7pm at night thats just from when you have to wake up and when you get home. the hours can be horrible, the managment is 2 faced they are good and productive one day and not the next.
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Telemarketer
Telemarketer (Former Employee), Hamilton, ONOctober 30, 2013
Pros: the opportunity to learn how to rebuttal
Cons: low pay
Outbound calling.
Dealing with upset customers.
Pitch current promotions to existing as well as non-existing customers.
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Environment
Customer Contact Representative (Former Employee), Hamilton, ONMay 11, 2013
Pros: benefits
Cons: maintaining consistency in meeting sales goals
Good environment to work in with good people. Great summer job for students
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Productive, Challenging and Fun with specific goals to work towards
Retention Agent / Technician dispatcher (Former Employee), Hamilton OntMarch 5, 2013
Pros: amazing bonus structure, incentives and opportunity of advancement
Cons: very busy
Protocol is a very fast paced call center so when you first start your shift you can expect to get right to work. The environment was really nice and you work with some great people as a team. The management staff is friendly and always willing to listen, help, coach and encourage you to excel. Bonuses and Incentives were amazing and challenging but made you feel a sense of accomplishment when you made your months goal. Hardest part of the job was dealing with irate customers but with the training and just general experience you receive from working there, you learn how to deescalate and it makes the job much easier.
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Learned how to be a successful sales rep
customer service reps (Current Employee), hamilton, OnOctober 12, 2012
Protocol is a great company, they gave me the opportunity to go to school and work at the same time.
Excellent management, and great team.
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sociable work place, fun & flexible
Customer Contact Representative (Former Employee), Hamilton, ONSeptember 24, 2012
Pros: flexible hours
Cons: saturday shift was mandatory
-making calls to credit card customers/ selling insurance
- I learned to be persistent in sales
- the management was great, everyone was always friendly
- co-workers were also very diverse and pleasant
- the hardest part of the job was taking numerous calls without a break & reaching sales goal
- the most enjoyable part of the job was working as part of a team & the rewards and intensives that came with sales.
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This was a horrible company to work for
Contract Specialist (Former Employee), Hamilton, OntarioSeptember 18, 2012
Pros: there are no pros.
Your schedule was never a definite thing, even when you were considered a veteran and knew all there was about your department, so you could be closing one night until 11pm, and scheduled in the next morning at 6am. They would say that this was not done, because it is an illegal practice... and if you brought it up, your hours would be reduced to make it "legal" When I was there, I worked for 6 months without getting a proper commission check because "their reporting system was broken and needed to be fixed" It took about 6 months and Employment Standards to issue me a check (but they fudged the numbers, because I got about half of what I really earned)