Our client, a well established manufacturing company located in Ville St-Laurent, is in need of a highly skilled Bilingual Customer Service Coordinator to take ownership of a key position within the business.
This is the perfect opportunity for an experienced customer service / order entry professional to work in a highly entrepreneurial and rewarding company environment.
You will be responsible for taking calls from companies and customers across Canada. Your role will be to answer any questions regarding the company’s products and catalogue, and to process purchase orders as needed.
The successful candidate must have worked in a similar product distribution customer service role, ideally within a manufacturing company.
- Providing superior customer service, pricing and quotations (in French and English)
- Identify the customer’s needs and suggesting suitable products and solutions
- Taking orders from customers via phone, fax and email
- Data entry of orders into their ERP which is Navision
- Handling any customer complaints with professionalism and managing this relationship, problem solving as necessary
- Following up on order status as needed
You will be offered a highly competitive salary of $35,000 to $40,000~ contingent on your experience and industry knowledge. This permanent, full time (37.5hrs/week) position comes with full benefits, on-site parking, 2 weeks’ vacation and RRSP plan. The company is very easily accessible by public transport.
Interested? In order to apply, please review the requirements below and if you fit the description, send us your resume! We look forward to hearing from you.
- 5 years+ previous experience in a customer service/order entry role, specifically in product distribution
- Previous experience in order taking and entry
- Excellent communication skills; fluently bilingual in French and English (80% of the calls are English, however you must be comfortable handling a conversation in French as needed)
- College diploma
- Motivated, dynamic, excellent team player.
Andrina Baker - Recruiter
1280 Bernard West, #303
Outremont, Quebec | H2V 1V9