Help Desk Support Analyst
Promaxis Systems Inc. - Ottawa, ON

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Promaxis Systems Inc. currently has an immediate need for a Help Desk Support Analyst with Secret (Level II) Clearance.

If you have the following qualifications, we are very interested in talking with you about this opportunity;

REQUIREMENTS:

  • Must be Canadian citizen or a Permanent Resident holding a current, valid Government of Canada Secret (Level II) or higher security clearance.
  • Must have 2 years of experience in installing, configuring, supporting (desk side) and troubleshooting informatics hardware and software in a large Windows based network (+2000 users)
  • Must have 2 years of experience providing technical support and coaching to network account clients on the use of commercial, off-the-shelf software.
  • Must have 2 years of experience in configuring, supporting, and troubleshooting Blackberries.
  • Must have 1 year of experience with desk side client telephone hardware maintenance/support. Includes voicemail access and setup, as well as troubleshooting.
  • Must have 6 months experience installing and maintaining thin client hardware and software and peripherals on a Government of Canada classified network at the Secret level.
  • Must have 1 year of experience with Microsoft Remote Assistance and Remote Desktop tools and support.
  • Must have 2 years of experience logging and managing client requests using service request tracking and asset management software (i.e. Remedy).
  • Must have 2 years of experience supporting MS Outlook 2007 (or newer), MS Office, Internet Explorer or Corel WordPerfect Suite.

LANGUAGE: Bilingual

SECURITY: Secret Level II


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