Inside Sales/ Order Desk CSR
Proline Pipe Equipment Inc - Edmonton, AB

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Position Overview:

The purpose of the Inside Sales Representative is to handle inbound customer calls, assist customers with orders (from quote stage through order completion), make product suggestions (up-sell), develop customer relationships and support outside sales staff.

Tasks and Responsibilities:
 Provide solutions to customers in a timely manner based on requests for products/services
 Posses effective customer service skills and have the capability to communicate effectively by both oral and written means
 Demonstrate the attitude of a team player

As Needed:
 Assist in the warehouse or other areas when needed.
 Other duties as assigned.

Required Knowledge/Skills/Job Qualifications:
 Excellent communication skills, both written and oral
 Manage multiple relationships well
 Detail oriented and organized
 Effective time management skills
 Highly motivated with a desire to be successful
 Exhibit a sincere sense of care to customer requirements

Education and Formal Training:
 High School Diploma OR a minimum of two - five years related sales/marketing experience.
 Computer literacy required – Basic skills

Working Hours:
 Must be flexible and have ability to work hours dictated by business or customer requirements.
 Occasional evening or weekend work

Working Environment:
 Work usually performed in an office setting. Possible travel in support of sales or training meetings, customer site visits, and/or trade shows as required or requested.

Tools and Equipment Used:
 Personal computer, copier, fax, phone, and other typical office equipment.
 Forklift, Loader, Bobcat and other various equipment for warehouse tasks.

 Able to travel to customers/team sites as required.

Physical Demands:
 Ability to lift and carry 50 pounds on a regular basis.

Training Courses:
 Must pass Forklift, Bobcat & Loader training courses.
 Other safety related courses as required.
 Possible sales/customer service courses.

About this company
PROLINE Pipe Equipment, with headquarters in Canada, has been serving the needs of the domestic and international pipeline industry for over...