Operations Manager, Progistix Solutions
Progistix Solutions Inc. - Toronto, ON

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Position: Operations Manager
Department: Operations
Location: 99 Signet Drive, Toronto
Shift: Afternoons
Reporting to: Director, Operations
Target start date: November 15, 2013

Role: This position is responsible for managing the day to day operations of the facility, on the afternoon shift. The successful candidate is a highly motivated, self-directed individual capable of multi-tasking with a high level of personal and professional ethics.

Key Responsibilities include:

  • Manage, coach and develop a team consisting of warehouse Team Leaders, Material Handlers and Logistics Processors in am unionized working environment
  • Responsible for ensuring Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met
  • Responsible for managing the operation within budget guidelines
  • Responsible for ensuring a safe, secure and fair work environment for all team members
  • Manage operational processes ensuring all clients’ requirements are consistently met and processes are up to date
  • Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction
  • Manages scope of responsibility through assigning and scheduling resources, monitoring deliverables and adjusting approach when required
  • Lead and support the team in their involvement in continuous improvement (CI) initiatives to meet targets
  • Ensure company policies are communicated, applied and upheld by all team members
  • Accountable for client satisfaction by providing high quality service and work ethic while representing Progistix
  • Foster a positive working environment for internal and external customers
  • Other related duties or projects as required to meet the needs of the business

Qualifications include:

  • Post-Secondary education in Logistics, Supply Chain Management or related discipline is preferred
  • Minimum 5 years’ managerial experience in a high volume 3PL environment managing and developing high performance teams
  • Demonstrated ability to execute results against strategy and meet critical deadlines
  • Ability to effectively communicate, both oral and written, and interface with peers
  • A hands-on management approach that encourages change and creative problem solving
  • Proven ability to manage in an unionized environment
  • Strong analytical, problem solving and decision making skills
  • Proven experience in performance management
  • Proven ability to create, manage and maintain strong customer relationships
  • Very organized individual capable of multi-tasking and remaining calm under stressful circumstances
  • Flexible with scheduling to meet the needs of the business
  • Thrive in a fast-paced, continually evolving environment
  • Practical experience with RF technology and Warehouse Management Systems (WMS)
  • Strong computer skills in Microsoft Word, Excel and SAP

If you are interested in applying to this position, please submit your resume by Monday November 11, 2013

About this company
Established in 1995, we design, implement and execute outsourced solutions for major corporations in Canada and for international companies...