PT Customer Service Representative
Primaris Management - Sherwood Park Mall - Sherwood Park, AB

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Position: Guest Services Representative
Job Type: Hourly, Part-time - EVENINGS & WEEKENDS
Location: Sherwood Park Mall – Sherwood Park, AB
Reporting to: Seana Almer- Guest Services Supervisor
HR Contact: Tharini Thiru – HR Generalist

Position Summary: Sherwood Park Mall in Sherwood Park, AB is looking for a
Part-time Guest Services Representative to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role: The successful candidate will:
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Assist in the facilitation of the property gift card program
- Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
- Provide directions within the property to shoppers
- Answer incoming calls on both the internal and external telephone lines
- Provide support to other departments as requested
- Maintain employee manuals by ensuring the information is up-to-date
- Coordinate the rental of strollers, wheelchairs, etc.
- Administer refunds for property vending machines upon request
- Continuously organize and stock all information brochures at the kiosk and other directories within the property
- Log calls from tenants who require assistance from another department in the property
- Communicate with other departments in a timely manner to relay tenant concerns/requests
- Complete projects as assigned from time to time
- Other duties as assigned

- Completed or working towards High school diploma or equivalent
- 1 year experience in customer service an asset
-Comfortable handling cash
- Basic PC, Microsoft Word & Excel skills
- Outstanding customer service skills
- Professional demeanor
- Reliable
- Excellent written and verbal communication skills
- Proven problem-solving skills
- Independent
- Positive attitude
- Outgoing
- Efficient
- Empathetic
- Team Oriented
- Respect for Health & Safety processes
- Criminal Background clearance
- First Aid, CPR and AED Certifications an asset

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to the address below.

Please note that only candidates considered for an interview will be contacted.

About this company
Shewood Park Mall is located at 2020 Sherwood Drive, in Sherwood Park AB. We are a community centre with over 90 stores and services,...