Client Services Coordinator
Premier Homecare Services - Toronto, ON

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Premier Homecare Services is seeking a pro-active, energetic Client Services Coordinator for its Etobicoke office.

Position Summary:

As primary contact for our caregivers, clients and their families, this position ensures that our clients receive their contracted services as determined by each client’s Care Plan. This position will assist with the hiring and on-going training of caregivers who are committed to following Premier HomeCare Service’s Vision, Mission and Values.

Position Responsibilities:

Respond to queries from clients, their families and referral agencies with respect to Premier Homecare’s services via phone and e-mail.

Establish schedules on a daily basis. Monitor that schedules are adhered to and make changes as required.

Resolve scheduling issues that may arise.

Report to the Care Director all client and Caregiver concerns and complaints.

Assist the Managing Director with recruiting and hiring the best qualified caregivers by posting vacancies, reviewing resumes and pre-screening applicants.

Assist with, or be responsible for, Caregiver training including orientation, in-services, health and safety, WHMIS, AODA.

Enter and maintain all client information on the Hometrak system.

Perform all daily office administration tasks in our small office environment.

Qualifications:

Post-secondary education in office administration, preferably in the health care field.

Excellent customer service skills, particularly dealing with individuals who are in very stressful situations.

Excellent verbal and written communications skills.

Proven record of keeping detailed, confidential records is required.

Experience with scheduling software would be an asset.

Good command of Windows based computers and MS Office is essential

There is a requirement to travel to client homes occasionally so access to a vehicle is an asset.

An excellent working of the roads, addresses and public transit system of the west Toronto/Etobicoke area is essential.


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