Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labour sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Develop and follow an annual service budget to provide realistic, attainable and measurable service profit goals compatible with overall Dealership financial and operational objectives.
Provide the leadership role regarding recruitment, screening and hiring of service personnel.
Maintain all management reports necessary to audit the performance of department and individual employees.
Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal.
Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
Schedule and assign jobs and work areas to employees according to their skills and knowledge.
Conduct effective and regular service personnel meetings
Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
Make recommendations regarding the purchase of Service vehicles, and maintain the fleet on a manner to provide a profitable operation.
Coordinate service training and Service-related customer clinics.
Always conduct self so as to present a professional image of the dealership.
Monitor metrics on a monthly basis to assure achievement of departmental goals.
Perform other functions or duties as directed by management in line with the objectives of the dealership.
Experience, Education, Skills and Knowledge:
3+ years’ experience in Service Department operations.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Familiar with John Deere and competitive products.
Basic understanding of financial principles relative to Service Department operations .
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High School Diploma or equivalent experience.