Precidia Technologies designs integrated payment solutions, available on routers, Opensource Windows/Linux cash registers, dial and wireless payment terminals that handle credit/gift/debit card payments in restaurant and retail environments. We are looking for a candidate that can help support our partners and their customers.
We need to ensure that we provide the best level of support and training until our partners are comfortable in handling the support themselves.
This entry-level position requires a strong technical knowledge, particularly with networking. An ideal candidate will also have spent some time working on a help desk and in a payments capacity in a retail environment.
Interact with partners/customers, by telephone or email on routine operating, troubleshooting, training or maintenance questions, particularly for resolving networking issues;
Train partners, by telephone, on downloading, monitoring, updating software using NetVu;
Provide feedback to R&D on recurring problems or other technical matters related to software design;
Support customer field trials, and replicate customer issues, summarizing issues for R&D team;
Prepare informational, installation and troubleshooting guides (brief documents/podcasts/multimedia) and keep current under a Wiki system;
Provide back-up support to internal IT resource.
College/university degree in Engineering/Electronics or equivalent
Minimum 2 years’ experience working on a technical help desk
Experience working with Linux
Familiarity with network protocols: particularly TCP/IP, UDP, SSL, SOAP
Good communication and interpersonal skills
Customer service focused
Understanding of how payments are handled would be considered an asset (working in a payments capacity in a retail environment)
Excellent analytical, problem solving skills
Able to work independently