Technical Support Specialist/ Engineer
Pong Marketing & Promotions Inc. - Woodbridge, ON

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The company has become a strong player in the industry through its innovative products and an overriding commitment to cutting-edge technology.

Pong Marketing has created new solutions which provide games and integrated system products that maximize revenue opportunities for retailers and operators.

We are currently seeking an energetic candidate with solid experience in IT Help Desk and customer service.

The position’s expectations are as follows:

  • Answer technical support telephone line and email
  • Remote troubleshooting
  • Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers
  • Assist remote server setups (upgrade)
  • Learn Custom software
  • Maintain detail log of problems
  • Support 500 Plus Desktop PC’s , Tablets
  • Monday – Sunday ( shift work )

Experience Required:

  • Fluent in English
  • 2 + years IT support experience in a large scale network environment

Preferred Skills and Experience:

  • Experience with SonicWALL firewall hardware and administration
  • Understanding of network peripheral devices
  • Strong customer service skills
  • Strong problem solving skills
  • Must be a team player who also works well independently
  • Experienced in set-up, installation, Networks & Microsoft Windows XP, Vista, 7 and 8, as well 8.1 operating systems

The selected candidate will start with telephone technical support. Position consists of remote location installation for Custom Product.

Major duties: Installation of custom software, maintaining network, troubleshooting, and software upgrades, monitoring network for defective desktop PC’s, and communicating with on-site technicians

If you feel you are the perfect candidate, please reply with your comments and salary expectations. No phone calls please.