Pros: Wellness Incentive Program, Continuing Education Seminars Within
Cons: Upper Management, Lack of Support, Workload, Human Resources Team, Failure to Coach On Job Performance, Wrongful Terminations
I have worked in corporate wellness for the last 8 years, with 3 different companies who all fall within the top 5 corporate wellness companies. When the company I was previously working for lost their contract with the client site, I was excited to learn our new contract would be with Plus One Health Management, as I had an interest in them for several years and was finally getting an opportunity to work for them.
Through our transition, we also went through a change in district managers, and the work load was very overwhelming, I felt as though the training process was not well planned and there was little guidance and support given by the DMs and HR. They seem to put a lot of pressure and responsibility on the GMs and ask a lot of them that becomes unrealistic to manage at times, yet have unrealistic expectations. It would be nice to be delegate some of the easier tasks to exercise specialists in order to allow GMs to have more time to focus on higher priority items and manage time better.
I was unhappy with the HR team at Plus One. They are very slow to respond to questions, and you usually have to follow up with them 2+ times before you get a response. What happen to a 24hr email etiquette.
Upper management is not supportive to middle management, and feel at times you are being set up for FAILURE, not success. They knit pick every little thing with little willingness to help you improve or understand their personal expectations. Upper management needs to be better trained on job performance process and procedures, and coach all team members in the same manner. – more... Proper opportunities to improve and show growth is not given, especially if you are working for them in an "at will state."
I had an experience with both of my staff where I had received 3 complaints in one day from members of our facility. Customer service is one job responsibility that Plus One holds at very high regards. This was not being met by my team members. I reached out to my DM for advice on how to handle this situation, as we were in the early stages of transiting from our old company to Plus One. His reply was, "let's not take this to HR, let's deal with this ourselves." I trusted in my upper management to guide me correctly, but later discovered this was not the case, as I was being wrongfully written up and terminated without job coaching for a performance concern while team members were falling short of the high expectation held in regards to customer service. Which I view to be a high priority and standard to uphold in regards to job performance and requirements, as Plus One does as well according to their job descriptions.
Very disappointed in my overall experience. Not sure I'd recommend others to work with Plus One. – less