Quality Assurance Specialist (Full-Time)
Planet Energy - Toronto, ON

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Responsibilities will include:

  • Perform call monitoring and set the quality standards for incoming and outgoing calls
  • Ensure Quality Assurance checklist is completed and determine if agents handle the call according to QA standards and guidelines
  • Ensure that customer service agents are delivering a high level of customer service
  • Deliver coaching feedback to agents on call performance
  • Identify weekly call trends data and report it to the management team
  • Provide ongoing feedback to Call Center team leader & managers
  • Compile weekly/monthly reports and track performance at an individual and group level

Required Qualifications:

  • 2 years of call center customer care experience
  • Exceptional listening and analytical skills
  • Proficient in Microsoft Office
  • Flexible working hours
  • Demonstrate a serious commitment to accuracy and quality while meeting goals and deadlines
  • Strong analytical, decision making and organizational skills
  • The ideal candidate will be self-motivated and possess a positive attitude

To Apply:
Email your resume and cover letter in Word or PDF Format, The subject line of your email should read: Quality Assurance Administrator

We thank everyone for their interest in this position. Only those selected for an interview will be contacted. To find out more about Planet Energy Corporation, please visit our website


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