I dealt with escalated customer issues that required strong analytical and problems solving skills. I enjoyed working in a environment that was committed to providing exceptional customer service to our clients. We achieved customer satisfaction by working with one another as one team. The hardest part of my job was not being able to solve customer's issues all in one day, in some case's some account needed extensive investigation. The most enjoyable part of my job was establishing trust with customer's and solving their issues in a timely manner, and knowing they were satisfied with the end results.