Pros: flexible hours, co-workers, vacation package
Cons: expectations and responsibilities are unrealistic in volume and without fair compensation.
A typical day at work includes hours of conference calls, providing ad hoc support, meeting project deadlines, collaborating with team members to reach a consensus on various business decisions, troubleshooting various systems/issues and contributing to the overall operational efficiency of the center.
Challenges include time management and low employee morale as resources are spread too thin to cover all critical requirements. Employees are expected to incorporate more and more tasks into their current role that were previously assigned as separate full time positions.
The most enjoyable part of the job is working with a great team of people and having agile flexibility.