Pros: good ins, flexable schedule, low turnover, great employee appreciation
Cons: short breaks, minimal room for growth
I went into this job ready for a change and willing to learn but after 4 months it became obvious I bit off more than I could chew. Pier 1 is very much a horse of a different color. With a background in clothing retail and customer service management for 6 years I thought that I could handle it but the demands that they put on you, mentally, physically, and professionally, I was not ready for.
I would typically work a 1:30p to 9:45p shift with a 30min lunch daily. I also got 2 or 3 days off a week depending on the week. Being a part time Sales Leader, I had the same management duties as the Store Manager or the Assistant Store Manager, w/o the pay and the title, while she was off the sales floor or not in the store. I usually worked a total of about 25-32 hrs a week. That work included unloading truck that came once a week and could be as large as 42 feet and filled with couches, chairs, tables, benches, dressers, and various other merchandise as well as online orders and in store orders that needed to be assembled or un-packaged and ready for customer pick up as well as moving freight to the sales floor, customer service, sales, and management duties.
The biggest and hardest thing that I learned from this job is if you are not able or comfortable balancing 7-10 different tasks, physical, mental, and in your face, all at once, don't do it. With this job you have to have your head on a swivel at ALL times and have eyes in the back of your head. You are the moving company, the point of sale person, the manager, the leader, the interior decorator, the moderator, the visual merchandiser, – more... the voice of reason, the unhealthy addiction feeder, the Jack or Jackie of all traits. You wear SO many different hats at the same time sometimes you loose yourself from the chaos.
I greatly enjoyed my time at Pier 1 and learned a great deal while I was employed there. This job is definitely a challenge and for some people, like my SM and my ASM, it is a perfect fit. But the biggest draw that this job had for me was the stability. Everyone that I spoke with from the company prior to joining the team had been with the company for years and was still there. Now when I say years I'm not talking about 2-3 years. I'm talking about employees that have been with this company for anywhere from 6 to 26 years and still love it. So if you are looking for stability and ready for a challenge, this job is probably a great fit for you.
The management and staff are usually very friendly and knowledgeable. I cant speak for other stores but I know that the staff at the store I was at was very friendly and actually care about one another. They work as a team and really try to present themselves that way. But if you are the weakest link, the management will let you know. Focusing on Sales Figures, if yours are not where they should be, and after coaching and working to improve them for a couple of months is still not helping, and as a Sales Leader, your figures hinder your SM from getting a bonus for making a her figures for the quarter, you are not looked upon very happily. You are usually called into the store office and given a very stern,"I know you love your job and customers and staff really like you but you might want to reevaluate that this is the right place for you" talk. But overall Pier 1 is a great place to work and learn and be a part of a highly physical team. – less