Pros: good people, a somewhat stable job
Cons: i have not been salaried nor had benefits since i arrived onsite, horrible work allotment system, expectation to meet deadlines with no regard to the others under the umbrella, no coordination when work needs to be done, no communication when issues are discovered.
To date, I've spent almost two years with Philips onsite IT, and for the most part it has been monotonous with a few erratic incidents that occur and catch us off guard. Typically, my day consists of coming to work, running morning reports and checking on users to ensure everything is running smoothly for them. Then, I begin the tedious routine of processing – more... work orders from 4 different companies under the same umbrella and weeding out the duplicates, the issues that have been resolved, and the things that need priority. In our workplace, we have only 2 dedicated technicians, myself included, that service 4 sites; both deskside and through the cloud. As one could imagine, this places quite a strain on top of the necessary workload from the afformentioned companies that are responsible for my subcontracting work. Also, the umbrella that was formed when these companies fought for control of the contract has created an ineffective, soon to be obsolete system of operation that needs to be navigated in order to obtain frivolous amounts of information that should be given alongside the work requests; but that is not the case. The people in the office are nice enough, and I have no problem with the onsite management that are there. My issue lies mostly in the inability given to me by this failing system that causes difficulty in me being able to perform even the most mundane IT tasks. – less