A great company to work for! I enjoy complete autonomy.
Home Service Representative/Technician (Current Employee) – Massey, ON to St. Joseph's Island, ON – 3 June 2014
My position at Philips Lifeline is as a Home Service Representative/Technician. As such, I am considered a contractual employee. My supervisor is the Production Manager.
I report to HSR support with date and time of appointment I had scheduled with the subscriber. A work order is emailed to me, and I contact the subscriber and book a mutually convenient appointment to either install or service Lifeline's equipment.
There was not a typical day at work. Every day was different.
My co-workers are the response centre team; people I usually only got to know over the phone, but we have a great working relationship!
I really enjoy working with people and the majority of my clients are seniors, who I find delightful, and given my time spent in the Veterinary field, if the subscriber has any pets, I consider that a bonus! The hardest part is trying to convince these people that Lifeline is there to help them and it is not because they are "old" or can no longer be independent. I call it Auto Club for your home.
Being able to arrange my own schedule
Sometimes not being busy enough, therefore inadequate income, as I am paid per job.