Customer Response Associate (Former Employee) – Toronto, ON – 11 January 2017
Very stressful environment. Training extremely intense...too much required for such a low payment. Too much expected. Would not recommend this job at all. Very little opportunity for advancement. Trainer and direct management very harsh.
Nice office space
Stressful. Training expectations very high. Extremely low pay for all the learning required.
We regret hearing about this from a former colleague of ours. Although we do appreciate you sharing your concerns with us through this channel. It's a pity that you didn't like this job but we wish you all the best in your future career.
Job Work/Life Balance
the only sales representative and responsible for Canada's territory
National Sales Representative (Former Employee) – Toronto, Canada – 19 April 2016
working independently and reporting directly to the director of sales, I was responsible for the promotion and sales of their Hearing Aids product line, to audiologists in hospitals, clinics, and direct sales to dealers across Canada. the hardest part of the job was covering the vast territory. My most enjoyable part of the job was meeting and dealing with my customers, the competitive but fun environment, and representing the company with various trade shows.
Personal Response Associate (Former Employee) – North York Office, Ontario – 30 August 2015
Personal Response Associate for Philips 'Lifeline'.
Philips overall might be a great company, but their 'Lifeline' division is lacking in so many ways.
Overview of Position:
Responding to "emergency" alarms, although 95% of them are false alarms. Will spend the majority of the time talking about low batteries, trouble shooting technical issues with devices or marking down false incoming alarms. The software applications are outdated, complicated, and tedious to use. Would expect something better from such an 'innovative' company. Loud environment, you sit side by side with other operators. No individual seating, desks, or privacy. The North York office only have about 12 desks, clustered into one tiny corner of the office. Personal Response Associates a.k.a. "PRAs" are at the bottom of the food chain at Philips Lifeline. Customer Care (CSRs) is considered a promotion which you will not even be qualified for until you complete their 3 levels of certifications, which you can only take every 6 months.
Unprofessional management team(Toronto/North York Office). The manager and supervisors will not treat you as an individual. They will make little to no effort to accommodate you, they will say one thing to your face and do the complete opposite. They say they encourage and value staff suggestions, this is also not true. They may even penalize you for giving your opinion on a matter they did not want to hear.
Below standard. Smaller companies pay more for the same line of work. Allotted vacation time is also below call-centre standards.more... Benefits provided on first day of employment, however it is a very standard and basic care package.
Management will tell you that, based on their own experience, they were able to advance within a matter of months (beginning as a PRA). This is simply not possible, since you are only able to advance after completing 3 certifications, and each certification is taken 6 months apart. They tell you everything you want to hear, but it is simply not true on paper.
Overall, the location, management style and pay for this position is subpar.less
Benefits on first day of work
Management, low pay, few incentives, monotonous tasks.
Learning is an everyday experience! Open your mind!
Lead Hand Facilitator / Assembler (Former Employee) – Cornwall, ON – 10 November 2015
I always try new things! I look forward to new products that come out and get involve as much as I can. Knowledge is power and the more you know the more doors will open to bigger and better things! You meet different people and share your thoughts and experiences!
Thoroughly enjoyed working at Philips because of the people and my immediate manager. It was a great learning experience!
Customer Service Representative (Current Employee) – St. Laurent, QC – 17 June 2013
After 1.5 years at Philips it was truly a sad day when they announced the plans to close the Montreal office and transfer the Business Centre to Markham, ON. I thoroughly enjoyed working there, mostly because of the work ambiance. My colleagues were great to work with, and we formed wonderful bonds.
My manager was extremely professional and she was a great mentor for me as well.
There were days when the job was very stressful and busy, but we worked well as a team and always encouraged each other through the more difficult periods.
Productive and fun workplace with great management
Electrician Assistant (Co-Op) (Former Employee) – Renfrew, ON – 7 September 2014
A typical day at work would include performing electrical duties for customers at their residence. I've learned how to wire receptacles, light fixtures, and switches to panel boxes in residential and industrial buildings. I've dug trenches, ran triplex cable from transformers to panel boxes, and I've learned how to use many different types of tools. The most enjoyable part of the job was working with the team members. I enjoyed going to work everyday, not only because of my interest in the electrical field, but mostly because of working with Scott and Allan. It was always a fun, productive working environment.
Inside Sales Representative (Former Employee) – Toronto, ON – 6 November 2013
The job was taking inbound calls from either seniors or the physically challenged or their families to get information about how the Philips Lifeline Personal Emergency Button worked to provide the client a safe home environment.
I loved talking to different people from all over the country and helping them remain safe in their homes and provide relief from worry for the family.
Free lunches, had a nice 'quiet room'.
Colleague stealing your sale, there was not a very good system in place to help stop that.
Accounts Receivable Associate (Former Employee) – Toronto, ON – 21 October 2014
I loved going to work every morning because my typical day at work would incorporate everything I was passionate about. This included interacting with my co-workers, helping customers efficiently, taking on projects and/or tasks as assigned and committing to completing them well in advance of the deadline, analyzing issues and finding the root cause, identifying gaps between departments or within the department and aiming to close them. I loved every part of my job.
Pricing Specialist (Current Employee) – Cornwall, ON – 21 September 2015
Wonderful co-workers and fast paced environment. The learning is continuous and everyday provides a new challenge. There are plenty of opportunities to grow as an individual, team member and enhance your skills.
A great company to work for! I enjoy complete autonomy.
Home Service Representative/Technician (Current Employee) – Massey, ON to St. Joseph's Island, ON – 3 June 2014
My position at Philips Lifeline is as a Home Service Representative/Technician. As such, I am considered a contractual employee. My supervisor is the Production Manager. I report to HSR support with date and time of appointment I had scheduled with the subscriber. A work order is emailed to me, and I contact the subscriber and book a mutually convenient appointment to either install or service Lifeline's equipment. There was not a typical day at work. Every day was different. My co-workers are the response centre team; people I usually only got to know over the phone, but we have a great working relationship! I really enjoy working with people and the majority of my clients are seniors, who I find delightful, and given my time spent in the Veterinary field, if the subscriber has any pets, I consider that a bonus! The hardest part is trying to convince these people that Lifeline is there to help them and it is not because they are "old" or can no longer be independent. I call it Auto Club for your home.
Being able to arrange my own schedule
Sometimes not being busy enough, therefore inadequate income, as I am paid per job.
learned how to communicate with varies consumer and different type of superior. Responsible for checking inventory everyday.Understand function of each electronic shavers. The hardest part is to convince consumer that our products is the best. The enjoyable part is to reach the goal set by company.