Team Member: Pharmacy Technician
Job type: Full time
Reports to: Rx Manager or Pharmacist
Start Date: February 4, 2013
The position is for a newly opened outpatient pharmacy within Woodstock General Hospital.
Reporting to the Pharmacy Manager or Pharmacist, the Pharmacy Technician is primarily responsible to ensure all technical aspects of prescription dispensing are performed in accordance with federal and provincial regulations, standards of practice, and store policies to enable the delivery of optimal patient care and customer service.
Duties and Responsibilities
1. Conduct patient interviews to create and maintain complete patient medication files.
2. Assess prescriptions for clarity, completeness, authenticity, and compliance with legal requirements.
3. Interpret prescriptions, perform any required calculations and ensure the prescription information is recorded accurately on the patient record.
4. Alert the pharmacist to actual or potential drug therapy related problems immediately.
5. Perform accurate prescription adjudication and manage coverage related issues in cooperation with the patient and pharmacist.
6. Select, prepare, package, and label prescriptions for both commercially available products and extemporaneous compounds.
7. Perform an independent double check to verify the prepared product against the prescription.
8. Ensure prescriptions are checked by the pharmacist prior to being distributed to the patient.
9. Complete appropriate documentation and filing procedures.
10. Enter and process sale of prescription and other purchases using the POS cash register.
1. Provide customer assistance in locating and selecting front store products. Refer all questions about drug and poison information, or any health concern, to a pharmacist.
2. Maintain inventory requirements sufficient for patient safety and efficient operations. Coordinate the removal of outdated and expired drugs, conduct inventory spot checks for accuracy, and manage out of stocks in accordance with store policies and procedures.
3. Prepare and reconcile third-party billings and verify third-party adjudication to ensure accurate reimbursement.
4. Tidy and maintain the dispensary including prescription section, waiting area, and counselling area. Ensure supplies are checked, restocked, and ordered as necessary.
5. Organize patient information files, and ensure information pamphlets are organized, updated, and reordered as required for daily use and for any planned clinics or seminars.
6. Actively review and file all pharmacy communications sent to the dispensary from the Pharmasave Offices and other industry organizations.
7. Participate in staff meetings and training sessions as required to maintain efficient workflow within the dispensary and professional areas of the pharmacy.
8. Promote “Live Well” programs and Pharmasave brand products to patients and customers.
1. Maintain the confidential and sensitive nature of the pharmacy/patient relationship at all times.
2. Act as a liaison between patients and the pharmacist, referring patients to a pharmacist for all drug or poison information, health advice, or medication related counselling.
3. Answer the telephone and provide friendly customer service in response to all inquiries. Forward all call requiring professional consultation to the pharmacist.
4. Assist with coordination and implementation of “Live Well” clinics and other Pharmasave pharmacy programs such as clinics, community seminars, and consultations.
5. Reinforce relationship building with patients and customers and encourage dialogue with “Live Well” pharmacists.
6. Build relationships with customers, health care providers, vendors, and industry members.
Job Requirements—Skills and Competencies
1. Grade 12 graduation. Certification from appropriate Community College or completion of Pharmasave Pharmacy Assistant Training Program is strongly preferred
2. Registered pharmacy technician preferred.
3. Product and supplier knowledge preferred.
4. Previous experience in community pharmacy (front store or dispensary) is a strong asset.
5. Knowledge and understanding of the federal and provincial legislation regarding the filling and dispensing of prescriptions.
6. Organization, self-motivation, effective communication and customer service skills are necessary.
7. Enthusiastic, flexible, conscientious, logical, precise, patient, objective, responsible, positive attitude, cooperative, team-oriented, and friendly.
The above represents the general details associated with the principal functions of the position and should not be construed as a detailed job description. The incumbent may be required to perform other job related duties as assigned.