Customer Relations Clerk
Pharmacare Specialty Pharmacy - Edmonton, AB

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Reporting To: Accounting Manager


A Customer Relations Clerk is responsible for day to day customer relation maintenance and promotes pharmacy services, and reports to Accounts Supervisor


  • Pharmacists
  • Facility Coordinators
  • Accounts Specialists


  • Clients
  • Public Trustees
  • Facility workers


  • Answer, in person or on the phone, inquiries from customers and investigate complaints regarding the Pharmacy goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments;
  • Promote pharmacy billing services; respond to inquiries and emergencies; investigate complaints and update accounts.
  • Explain the type and cost of pharmacy services offered; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services
  • Perform routine customer maintenance such as address changes; changing/adding direct deposits;
  • Maintain knowledge of all pharmacy service rules and regulations
  • Maintaining and preparing customer billing packets.
  • Provide quality assurance to pharmacy billing
  • Consigning quoting process including monthly quotes, requites and follow up with customers.
  • Processes reconciliations as it relates to Pharmacare and customers
  • Review customer balances as directed by supervisor to identify past due accounts


  • Other duties will be assigned as required.


  • 40 – 60 words per minute
  • Excellent math abilities
  • Ability to operate spreadsheet and word processing programs, and email at a highly proficient level
  • KROLL system experience
  • Experience using KROLL in a long term care setting would be an asset
  • Knowledge of pharmacy service
  • Knowledge of major insurance policy for medication


  • Work as part of a team – must be able to build and maintain strong team relationships
  • Excellent Verbal and Written Communication skills
  • Ability to work in a fast paced environment
  • Must be able to time manage priorities and be very organized.
  • Works under pressure
  • Ability to meet tight deadlines
  • Strategic thinker with excellent decision making skills
  • Must have Emotional Intelligence
  • Strong Business Acumen
  • Analytical and problem solving skills
  • Ability to maintain a high level of accuracy in preparing and entering customer information
  • Excellent Attention to Detail with a Quality Assurance (QA is critical) focus.
  • High skill level in professionalism and energy,
  • Must have a positive “go-getter” attitude and be cooperative with the team and direct supervisor at all times.
  • Effectively manages conflict between clients and organizational units


  • This position requires the selected candidate to sit, and walk throughout the day.
  • Excellent memory skills


  • Completion of Secondary School is preferred
  • Pharmacy Service or Sales Experience is considered to be an asset.


  • The chosen candidate may be asked to undergo a criminal record check and/or basic security clearance.

Our Core Values are Passion, Quality, Patient-Centered Care, Relationships & Innovation.

About this company
Pharmacare is an Alberta-based health-service company that supports over 4000 patients daily. Our organization specializes in the...