Pros: opportunity to advance (with hard work), the customers and their pets, learn a new trade (grooming), make friends
Cons: low wages, very small raises, conflict resolution, communication, no full-time positions unless you're a manager or groomer
I have worked at PetSmart for 2 years and began my career in the Pet Care department where I learned almost everything there is to know about the care of fish, birds, reptiles and small pets. I was promoted to Lead in the department for a short while then I moved into the Salon as a bather/brusher. From there I became a full-time groomer.
Salon is – more... where I plan on staying for now. I really enjoy working with the dogs every day and learning new grooming tricks. The salon manager is new to management and could use more training in that area like scheduling and conflict resolution.
Sometimes I do feel like I'm in a fish bowl being stared at because you work in a somewhat small space with glass windows on all sides. Being in such a small space with 4 or 5 other people will occasionally cause drama so if you're not willing to deal with that kind of stress then Salon is not the area for you.
As far as the pay goes, if you're inexperienced or a slow groomer then don't expect to make very much at first. Groomers work off of commission so if you can't groom enough dogs to meet or exceed your commission amount then you're stuck with your 40 hour base pay which is AWFUL.
Overall, I like my job and thank PetSmart for teaching me a skill that I can one day turn into a business of my own. – less