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1,452 reviews

PetSmart Employee Reviews

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Fun environment with genuine people who loves pets
SUPPORT MANAGER (Current Employee), Vaughan, ONJuly 11, 2012
I enjoy being among other people who truly loves animals. There are always interesting things going on in the store with a lot of customers and pets.
I am responsible for opening and closing the store a few days a week. This includes making sure the safe is balanced, counting the tills and making deposits, helping out on the floor and take responsibility – more... for customers and associates. During openings I make sure the store is ready for the day, inventory, reports and other things and of course always looking out for the safety and health of our pets in the store.
Customer service is a major part of my job, answering questions and concerns and taking phone calls. – less
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They only care about the money
Bather/Cashier (Former Employee), Lethbridge, ABMarch 15, 2012
Pros: working with dogs.
Cons: management.
The store was full of drama, the management team were picking on their subordinates. Everyday I would come in to find one of the other employees, my friends, upset about the latest attack. The management team would gloat about ganging up on the employees, and prepare attacks for next time.

I was not happy there. I couldn't keep a positive attitude, – more... and it started to show in my work. I couldn't get dogs dry in the allotted time because I was the go-to when anything in the salon needed to be done. – less
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Fun workplace
Bather and Brusher (Current Employee), Woodbridge, OntarioMarch 15, 2012
Pros: a lot can be learned
Cons: no current manager at this time
The work place was fun and busy always been kept on your toes, many skills from grooming dogs to helping customers were learned
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a nice place to work
Pet Care Team Lead (Former Employee), McHenry, ILNovember 26, 2014
too much work required, not enough time to accomplish it in.
requirements not equile to similarly based companies.
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Fun and I got to work with animals
Pet Care Associate (Former Employee), Arnold, MONovember 25, 2014
Pros: didnt have to get a manager to clock out.
Cons: district manager didnt know his company all that well
All in all it was an OK place to work. I loved the laid back nature other than not being able to have your tattoos visible. The hours in the beginning were flexible. Management could of been a little more superior.
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Great place to work just looking for new oportunity
Store Manager (Current Employee), Ocoee Fl.November 25, 2014
Petsmart has been a great place to work for a number of years in fact I love my job. I love working with people and really enjoy the day to day interactions with the customers. The company is currently laying off corporate and regional level positions due to a down turn in business. I saw similar changes in Albertsons prior to their selling a large – more... portion of the company and closing a vast number of stores. My Family and I are looking to relocate to the Carolina's in the near future and feel that with the company concerns that it would be a great time to not only relocate but to start a new career as well. – less
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Can be a rewarding place to work
Groomer (Current Employee), East Point, GANovember 24, 2014
Pros: schedule can be a little flexible
Cons: it's all about the sales.
I work in the grooming salon. The most enjoyable thing about my job is the look on the parents face when they pick up their pet from being groomed. My co-workers are easy to get along with and so is the management. The hardest part of my job is that they are over staffed and it reflects at payday. I feel there should be more communication between the – more... salon manager and the store managers. – less
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Great.
Bather (Current Employee), Harrisburg PANovember 23, 2014
I love this job.! It is great the people here are really good to me.! They are fantastic people. There are a few things i didn't like but they are good to me all in all.
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Productive, animal-loving place
Cashier (Former Employee), Escondido, CANovember 23, 2014
It was more than a retail company. Petsmart genuinely cares about the animals and customers it provides supplies for. The hardest part was the customers that didn't understand that a speech impediment (stutter) does not directly correlate to intelligence, or a lack thereof. The best part was helping all the customers find the best product for their – more... pet. – less
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Amazing
Cashier and pricing (Current Employee), Nampa, IDNovember 21, 2014
Petsmart has been nothing but good to me since I have started. My mangers are great; they listen, help and push me to be better than I already am. I get along great with all my co workers, and we all look out for each other if someone needs help. I love being able to help customers take the best care they can for their pets and being able to connect – more... and make relationships with them. – less
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Bad management/salon drama
Professional Bather (Former Employee), Frisco, TXNovember 21, 2014
Pros: working with some very sweet dogs that were my repeat clients
Cons: drama, no advancement opportunities, mean groomers
The management was horrible, all the salon workers talked about each other behind everyone's backs, the groomers mistreated the dogs daily, I felt like I was back in Junior High school with all of the petty fights going on around me, the salon manager played favorites sending other, less qualified bathers to grooming academy before me, a complete nightmare. – more... I won't even go into this store to shop anymore. – less
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Workplace
Morning stock associate (Former Employee), Mount Hope, WVNovember 19, 2014
the workplace was fun,i learned alot of things about animals
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Petsmart Days
Lead Pet Product Associate (Stocker) (Current Employee), San Luis Obispo, CANovember 18, 2014
Load days- Start cutting into pallets and stocking the merchandise on shelves. Put overstock on pallets and wheel to the back room. Drive forklift and pull down pallets to put overstock away. Wrap and tag pallet.
Stocking days- Stock merchandise from specific pallets.
Free days- Merchandise clearance end caps, clean up back room, organize pallets, hang – more... tags, some cashiering.
Planner/Reset days- Change displays, read a plan-o-gram, change shelf heights and tag product. – less
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Awesome
Pet Care Specialist (Current Employee), WakeforestNovember 18, 2014
I loved learning about the animals and product management.
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Loved working with animals. The people not so much.
Lead Pet Trainer (Former Employee), Omaha, NENovember 18, 2014
A typical day at work was usual on the register. I wasn't suppose to be on the register as much as I was, not really sure why I was all day with how slow the store was. Management didn't really manage and did not treat all employees equally which is something I had an issue with. The co-workers were difficult to work with and I never felt welcome working – more... at PetSmart after being there for 2 years. I absolutely loved being a dog trainer and I learned a lot on a day to day basis. But I do think that Petsmart does need to look at the way the run certain things because it honestly is not an enjoyable environment to work in. – less
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Great people who become family.
Lead Cashier (Former Employee), Grand Blanc, MINovember 18, 2014
Pros: job security, free food all the time for vasrious speical occasions, store and employee contests with great prizes
Cons: not offered many breaks
A typical day at Petsmart for me depended on what I was that day. I was classified as a lead cashier but I also did early morning stocking, pet care, some grooming, and plan-o-grams and resets. Weather it was coming it at 5am to unload trucks, cleaning and organizing pet habitats, or running a register, it was always enjoyable. My managers and co-workers – more... became family so that made it a fun place to work. The hardest part of the job was handling more aggressive customers, but being a lead I quickly learned how to deal with them in a calm, nice, professional matter. One of the most enjoyable parts of working for Petsmart was also the customers. I loved when people came in with their pets and all their stories about them, just seeing other people so passionate about the same things as I is truly a way to brighten anyone's day. Management was awesome for the most part, always very understanding and flexible with availabilities. They really care about their employees. I felt very comfortable about going to them for help or anything I needed. Overall I would recommend Petsmart to any one looking for a job. – less
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Okay
Dog Groomer (Former Employee), Delran, NJNovember 15, 2014
Pros: free groom for your own dog
Cons: does not listen to employees, hectic work schedule
Getting 50% of everything you make is great. With that said Petsmart should listen to their employees. Trained as well as we are you cannot tell us to brush our matted dogs verses shaving them. More interested in making the customer happy even though their dog is suffering.
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My Passion
Lead Petcare Specialist (Former Employee), West Chester, OHNovember 15, 2014
Pros: loved the people, loved the job, working with animals, gain lots of knowledge
Cons: lack of training, hour cuts, to much put on one person, stressful
My typical day was spent taking care of a multitude of things at once and I loved it. I took care of animals and helped new pet parents get educated on how to care for their new addition to the family. I learned so much about animals and how to communicate effectively. I loved my managers for the most part. They had their flaws as most people do but – more... they were good people and I felt really comfortable coming to them at any point and with any issue. The toughest part of this job was the amount of knowledge you had to obtain about the animals, people you are communicating with, and all the other small things that never get appreciated. I enjoyed my job very much and lived the level of challenge I got from it but in the end it wasn't enough to keep me in place. While at Petsmart I was never going to advance like I needed too, the stress from corporate cut backs were taking a huge toll on me, and I didn't get the pay I deserved for the amount of responsibilities I had. – less
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Great company to work for
Cashier (Former Employee), Boulder, CONovember 14, 2014
I loved working with animals and everyone on my team was great
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Professional Bather (Former Employee), Charlotte, NCNovember 14, 2014
There is always opportunities to advance, but it is not an easy job.

About PetSmart

PetSmart, Inc. is a specialty provider of products, services and solutions for the lifetime needs of pets. The Company has identified – Read more