Fast paced environment, stressful and multi tasking.
Pros: friendly staff, comfortable to work, reward cards
Cons: aggressive dogs
A typical day at work would be coming in, doing opening duties: turning on the computers, turning on phones, washing water bowls, letting the shampoos run for a bit, setting up grates for the bath tubs and drains. Checking to see how many dogs you have for the day, to check any availability the appointment book has and answering phone calls. Greeting customers as they walk in and also greeting the dogs that you are about to groom, checking the condition of the coat the dog is in and to see what cut the parent wants. I would open up their previous files to check if vaccinations are up to date and if not, to fill them in or call the vet. Reviewing what the parents wants done and printing out the service card and to make them sign the card on agreeing the length, type of cut, information is correct and the time that the dog will be done. While grooming the dog, customers would come in for walk-in services, phones would be ringing, checking in and our your other dogs all at the same time, also making sure the first dog gets out at the time the parent signed for. For closing duties: filing the service cards in the proper order, cleaning the salon, using disinfectant to clean the kennels, tables and tools, shutting down computers, cleaning the bathtubs and drains and sweeping/ vacuum hair from the floor and plugging in the phones to charge. I have learnt to deal with complains and issues, also how to deal with stressful situations. For a few months we were on and off with managers, until recently we got a permanent manager. She dealt with complaints and handled scheduling well. Overall – more... management they were friendly and made the work space comfortable. My co-workers were fun and comfortable to work with. The hardest part of the job would be trying to handle biting and aggressive dogs. The most enjoyable part of the job was having a bond with the dogs and getting kisses and love from them. – less