Answer phone, groom dogs, clean. Overall not bad if your managers are decent.
Pros: benefits, employee of the month gets a chocolate bar or a drink, sometimes there is a service selling competition and whoever wins gets a prize
Cons: long hours, even if extremly slow people who work on commission have to stay the whole day
At work I would answer phone calls, usually to book an appointment or to give quotes. During a check in, I would look over the dogs coat, skin, teeth, nails and ears and make suggestions\express concerns for grooming. Example, If a dogs coat is matted and I have to shave him\her I would explain to the owner what matts are, what matts do to the skin, how it effects the dog physically and emotionally, what to expect and how to prevent matts in the future. Then I would suggest special shampoos and conditioners to help the irritated skin. During check out I will go over what the dog coat was like, how it is now, what to expect and how to maintain skin\coat at home. Other duties involved cleaning, helping other groomers if they have a difficult dog, showing customers the products we sell, training new employees.
Although I went to college for animal care I also went to the petsmart grooming acedemy there I learned how to groom dogs. I learned customer service skills.
Coworkers are great and we get along well.
Dog grooming in general is not an easy job. You definitely need patience with the dogs and customers, you need a strong stomach (its not a glamours job by any means), you also need confidence and knowledge about animal behavior. One of the hardest things is dealing with an aggressive dog. Not only do you need fast reflexes, but its important to be very careful. Sometimes it can not be done, but if it does get done it is very rewarding.
The most enjoyable part is building the relationships with the dogs and owners. Working in a team environment.