Pros: customers are happy and the animals are always a great benefit to be around!
Cons: management needs sensitivity training and needs to hire a range of cultures.
At work as a cashier I would help customers find products, answer questions, answer the phone, and complete transactions. I learned how to operate a cash register and a lot of helpful information for pet help and care.
Management was not well. Aside from being switched often, many are rude and childlike, talking about employees and fellow staff behind their back to employees and customers. They rarely would help staff, aside from a select few, and were generally lazy and rude.
Most of my coworkers got a long, however as mostly only females are hired, there was a lot of drama that management did not handle well. It was more like high school again.
The hardest part of the job was sucking up what you know is right and doing as you're told, because management really just doesn't care.
However, happy customers and adorable animals always could make a day get better.