Find companies:
PetSmart
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
1,219 reviews

PetSmart Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Answer phone, groom dogs, clean. Overall not bad if your managers are decent.
Dog Groomer (Current Employee), Brampton, ONMarch 12, 2013
Pros: benefits, employee of the month gets a chocolate bar or a drink, sometimes there is a service selling competition and whoever wins gets a prize
Cons: long hours, even if extremly slow people who work on commission have to stay the whole day
At work I would answer phone calls, usually to book an appointment or to give quotes. During a check in, I would look over the dogs coat, skin, teeth, nails and ears and make suggestions\express concerns for grooming. Example, If a dogs coat is matted and I have to shave him\her I would explain to the owner what matts are, what matts do to the skin, – more... how it effects the dog physically and emotionally, what to expect and how to prevent matts in the future. Then I would suggest special shampoos and conditioners to help the irritated skin. During check out I will go over what the dog coat was like, how it is now, what to expect and how to maintain skin\coat at home. Other duties involved cleaning, helping other groomers if they have a difficult dog, showing customers the products we sell, training new employees.

Although I went to college for animal care I also went to the petsmart grooming acedemy there I learned how to groom dogs. I learned customer service skills.

Coworkers are great and we get along well.

Dog grooming in general is not an easy job. You definitely need patience with the dogs and customers, you need a strong stomach (its not a glamours job by any means), you also need confidence and knowledge about animal behavior. One of the hardest things is dealing with an aggressive dog. Not only do you need fast reflexes, but its important to be very careful. Sometimes it can not be done, but if it does get done it is very rewarding.

The most enjoyable part is building the relationships with the dogs and owners. Working in a team environment. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place very quiet environment
Pet Clerk (Former Employee), Toronto, ONDecember 2, 2012
-stock shelves, help with carry-outs
-customer service skills
-friendly cowerkers
-hardest part would be cleaning cages/tanks
-enjoyable part interacting with pets
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It's an enjoyable work environment with only a few cons.
Kitten and Cat Adoption Centre Volunteer (Current Employee), London, ONOctober 9, 2012
Pros: being around people, and animals, the environment
Cons: physical, and repetitiveness.
A typical day at work;
Busy, and sometimes wouldn't take that long to finish my task.

What you learned;
Team work, organizational, and multi-tasking skills.

Management;
Volunteers seem to be treated as if they weren't even part of a team.

Your co-workers;
Friendly, and kind.

The hardest part of the job;
Physical aspect.

The most enjoyable part – more... of the job;
Getting to be around animals, and people. Being apart of the general public. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Conscientious towards environment and animal rights
Petcare Associate and Cashier (Former Employee), Whitby, ONOctober 1, 2012
Pros: fun enviroment
Cons: didn't get to work as much as i would have liked to
A day of work involves a lot of customer service. In-between that is chatting with the other employees and playing with the animals. I have learned so much about animal care as well as how to communicate with people, even the not-so-nice ones. My managers for the most part were nice, although sometimes a little overbearing. My co-workers were awesome, – more... there wasn't anyone I really disliked we all got along great. I think the hardest part of the job was probably dealing with customers who refused to listen or were not pleasant. The most enjoyable part of the job was teaching people about animals and helping them out with their pets. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I love animals
Retail Associate (Former Employee), Burlington, ONSeptember 1, 2012
Pros: smiles all day long
Cons: some customers just don't know what they're talking about sometimes
In the morning I'd clean the adopt-a-pet centre, all the cat cages, litter boxes, etc..
after that I'd stock shelves in aisles with products that were running low.
then I'd go around to the other departments, such as small animals, birds, fish and reptiles, and help with whatever needed to be done.
My co-workers were very easy to get along with and – more... I enjoyed their company. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Love the job
Petcare Manager (Current Employee), Edmonton, ABAugust 15, 2012
Pros: good benefits, working with animals and customers
Cons: short staffed so you have to do more work, don't get paid enough for the responsibilities (even as a manager)
Love the job but not the upper management. Co-workers were great to work with but sometimes certain managers are not fair and can be rude often. When I first started there it was the best job I have ever had and being promoted 3 times was great, but then my manager went to another store and our store was being run by a manager that does not seem to – more... care about the staff or the animals which is very serious to me!!
BUT, not all stores are like this!!! Petsmart still is a great company to work for but not specific managers. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun environment with genuine people who loves pets
SUPPORT MANAGER (Current Employee), Vaughan, ONJuly 11, 2012
I enjoy being among other people who truly loves animals. There are always interesting things going on in the store with a lot of customers and pets.
I am responsible for opening and closing the store a few days a week. This includes making sure the safe is balanced, counting the tills and making deposits, helping out on the floor and take responsibility – more... for customers and associates. During openings I make sure the store is ready for the day, inventory, reports and other things and of course always looking out for the safety and health of our pets in the store.
Customer service is a major part of my job, answering questions and concerns and taking phone calls. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Petsmart was a very fun & productive workplace. Everyone was very professional about how they handled their customer service.
Professional Petstylist (Former Employee), Odessa txJuly 8, 2014
Pros: a hour lunch, working on commission, friendly employees.
Cons: working on commission on slow days
Overall i think Petsmart was a wonderful place to work. They are very professional. The management always worked with everyone. The employees were very helpful. I loved working with the animals, and grooming school/training was sufficient.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun to work with animals
Pet Stylist (Former Employee), Scottsdale, AZJuly 7, 2014
if you like working with animals its fun but the company hires not so nice people
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great place
Pet Care Specialist (Former Employee), Baton Rouge, LAJuly 6, 2014
great place but the mangement needs to get it together on one accord
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive and gained a lot of customer service, patience, and social interaction with the public
cashier (Current Employee), Roseville, CA, 95662July 6, 2014
Pros: no matter how short the shift, everyone is required a 15 minute break unless it is 6 hours or more, then we are require to take a half hour lunch
Cons: healthcare is not an option, for i am looking for full time
Every day is an adventure with Petsmart. It's never routine and it kepts me on my toes all the time. Working here has helped me gain more patience and a better understanding of how people want and need to be treated. Customers come first no matter what job you are at. Management is a constant presence in the work place and they are very open and honest – more... with all their customers and employees. My co-workers make the working environment a better place to work in with their positive attitude and excitement. We all make sure that our customers leave with a smile on their face. The hardest part of the job is letting a customer down if we do not have the product that they were looking for, however we did not leave them unsatisfied with their visit. Besides the most enjoyable part is seeing the smile on our customers faces. That is what the job is about, making our customers our number one priority and by gaining their trust to better our business. Also, providing great customer service for when they need it most – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work, at first.
Groomer (Former Employee), Bradley, ILJuly 5, 2014
I really enjoyed my job as a groomer at petsmart. My co-workers were fantastic and even the management was great. Then some of the managers got transferred and then it was downhill from there. He started accusing me of all different things, and I felt as if he was trying to get me to quit. Then i injured my back really bad and was off (with Dr. notes) – more... because I couldn't lift or bend or do anything at all really. Well, when I came back to work (even though I shouldn't have because I was still in a lot of pain) my manager wrote me up and told me that if I took one more day off for the entire year, mind you that it was only March, that I would be fired. Of course, being so angry with the whole situation, I started crying. His words to me were "go take a 15 minute and 'pull yourself together" And that was when I knew my "career" at petsmart had ended because there was no way I could work underneath someone who enjoyed having that much power, and abused his power as well. Not only did he abuse his power, but if someone dare go above him to talk to the district manager about how he treats his employees unfairly, then you would definitely be getting a write up as soon as he found out. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fairly good company
Petcare Associate (Former Employee), Southlake, TXJuly 3, 2014
Pros: customer service experience
Cons: coworkers
Customer service was key
management and coworkers were always forming little groups and if you were not in their group you were not going anywhere no matter how hard you worked
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fast paced, competitive
Department Manager (Former Employee), Suwanee, GAJuly 2, 2014
Pros: healthcare, pay
Cons: lack of staff
This company is a great company. If you love pets you will love petsmart. Retail is hard because of the hours. Especially if you work in the hotel. As a manager you are on call 24/7.

What I learned at Petsmart!? Great training in management and customer service. Also, who you know is important as what you know with this company.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fantastic company to work for.
Groomer/ Dog Trainer (Former Employee), Ocala, FLJuly 1, 2014
I loved working for this company. They really know how to take care of there employees. I could just rant and rave about petsmart. Just all round amazing.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just Retail
Stocker, Cashier (Former Employee), Saint Charles, MOJuly 1, 2014
Pros: fun with animals, customers bring their animals in the store
Cons: poor pay
It's like any other retail job, stock shelves or talk with customers.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
like work
specialty clerk (Former Employee), Sterling Heights, MIJuly 1, 2014
busy, learned about different animals, okay, fine, tending to the animals, in sterling heights michigan
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Opened a lot of doors to new types of work
Pet Trainer/Cashier/Pet Care Associate (Former Employee), Bloomington, INJune 30, 2014
Pros: learned a lot about auditing and sales
Cons: bad hours
PetSmart was a great learning experience for me. I had to take on all sorts of new tasks being the dog trainer there and gained mountains of sales experience doing so.
I also learned how to budget my time both at work and at home. I loved meeting the animals and hearing people's stories about them.

Sadly management there was sub-par (we went through – more... two store managers in less than a year) and the hours were bad. One week I would have 60+ hours, then the next only 8. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Company!
Support Manager (Former Employee), Panama City, FLJune 30, 2014
Pros: working with animals, full-time healthcare, prizes with contests
Cons: short breaks, low pay, long hours
PetSmart is a great company! It honestly depends on the work environment in certain stores and the people you work with, their passion, etc. I enjoyed working at my store as a Cashier, Lead Cashier, and then Support Manager. I enjoyed pricing and other duties that were related to my marketing skills. I left because I wanted to find something towards – more... my degree. PetSmart will always be the job I learned the most from. I suggest working for the company anytime. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good for students, but not for adults who want to further themselves
Dog Bather/ Cashier (Current Employee), Williston, VTJune 30, 2014
Pros: good people
Cons: only part time
I've worked here for two years. Not once have i been notified of raises. I love the people i work with but they will not offer full time unless you want management. It was a great place to work when i was in school but now that im not, i need a more stable job.

About PetSmart

PetSmart, Inc. is a specialty provider of products, services and solutions for the lifetime needs of pets. The Company has identified – Read more