Pet Care Associate and Cashier (Former Employee) – Surrey, BC – 10 March 2017
My particular location was ridiculous. We had to set up the store in 3 weeks and the entire time my manager just barked at everyone. I was given very little training on how to handle the animals and no product knowledge. I was then laid off a day before my 3 months were up due to me having been very vocal about how the animals were being mistreated. Oh and sitting while I was fixing a display on the bottom shelf (so for being "lazy"). I know this sounds like a person just being really bitter but honestly I have worked a lot of places and have never been so disrespected as a human being. The staff turn over was every couple weeks which is pretty sad.
Pet Trainer (Current Employee) – Ottawa, ON – 1 March 2017
PetSmart is a wonderful place to work. I have had nothing but a wonderful experience working there.I have the wonderful coworkers and management. The culture is something I have never experience in any previous positions. I find myself enjoying spending time at work and never dreading any day.
A typical day at work involves a lot of customer interactions. Although PetSmart is a retail position when dealing with questions about and care for people's animal it involves a very strong sense of customer care.
However, having worked there for over four years I believe I have outgrown my position there. Working here has been a joy, there is just a lack of room for advancement.
petcare (Former Employee) – ontario – 27 February 2017
This place is a joke to work for. The only good thing about it is there's always something to do and obviously the animals. If you're a true animal advocate I don't suggest working here.. Especially in the pet care department . they have no idea how to take care of reptiles and company procedures and policies are not reflective of what's best for the animals. I don't know how many bearded dragons and other reptiles I seen get sick and pass away over my three years there.. It was depressing and unnecessary. Reptile supplier clearly had no idea what they were doing and I can guarantee you they were inbreeding and their environment was improper and unsanitary. When brought up to management to see if switching to a better supplier was an option we were basically told no and nothing they could do. Got reminded frequently very visits are unnecessary because it's cheaper to let them die as they are just a "product". Would never ever EVER recommend this place to anybody. Not even to shop there !!
Pet Care Associate (Current Employee) – Mississauga, ON – 23 February 2017
My experience working with dogs all day is a dream come true. I learned responsibility, time management. The hardest part is dealing with over protective pet parents. Most enjoyable part is the time spent with 15 dogs in a room.
Pet Care Associate (Former Employee) – Lloydminster, AB – 2 February 2017
Decent Job - Management was very nice but could train there employees better. - Most enjoyable part is working with the animals. - hardest part of the job was i felt i wasn't trained on everything and sometimes it was hard to track down someone to help me, as well as being there for customers.
Pet Care Associate (Former Employee) – Oakville, ON – 29 January 2017
Working in the petcare department was really fun. I learned a lot about the care of animals and interesting facts about some of the exotic animals they would have. Fellow employees were great to work with.
Cashier/Merchandise Stocker (Current Employee) – North Vancouver, BC – 20 January 2017
My typical day at work always varied, I am trained for all areas of the store except for management, including bathing dogs. Some days I would be stocking the shelves where as other days I'd be selling the live animals or being a cashier. Then there were the days I bathed the dogs in the grooming salon. I learned a great deal about animals from working at petsmart, through the monthly courses that are mandatory to watch and from other employees and even customers. I found that every day I was learning something new, even after the amount of time I've been there for. My management and other employees have been some of the best people I could ask to work with. Everyone tried really hard to make sure everybody was having a good day at work and that we kept the environment friendly and positive not just for us but for customers as well. I would say the hardest part about the job, would the the emotional aspect when you have a customer who comes in wanting to donate their pets things because they have passed away. Where as the most enjoyable part would have to be helping a customer set up for getting a new pet, or getting to meet their new family members.
Cashier (Former Employee) – Gateway Park Drive Kitchener – 23 December 2016
I never had a typical day at Pet Smart. I did everything from cleaning, pricing, scheduling, empty shelf audits, shipping, receiving. cash. Really any thing that I was able to learn I did. The upper management was good. My co-workers were younger but always willing to learn. The hardest part of my job was trying to always stay on top of rotating products. Always enjoyed seeing the customers with their pets.
Fun and friendly workplace, exciting and fast-paced work environment
Pet Care Specialist (Current Employee) – Nepean, ON – 16 December 2016
A typical day at work would start with me greeting whoever was working the Pet Care department before me, and receiving the keys and work phone from them. I would ask what tasks were completed and what still needs to be done to determine what needs to be completed. I assist customers as I complete required tasks, and when all tasks are completed I focus on caring for the animals, such as making sure all bedding is clean, all food and water dishes are clean and filled, and making sure all the animals are healthy.
Pets hotel associate (Former Employee) – Mississauga, ON – 13 December 2016
Despite having to write 15 individual logs for each dog, it's fun to interact with all the pets that come into the pets hotel every day. I always enjoy watching over them and having friendly conversations with neighboring employees. It's definitely an exciting environment that doesn't get old.
Discount on products
Constant standing, running around and cleanup after dogs
Dog Groomer (Former Employee) – Ajax, ON – 24 November 2016
Petsmart was a stepping stone into the grooming world. I learned the basics from their grooming academy however anything beyond that was left up to myself to learn by watching other groomers I worked with. Luckily the other groomers were eager to allow me to watch and learn from them. We had to conform to the way Petsmart wanted things done for groomers and something it would be difficult to obtain their ideal standards such as grooming as many dogs that were booked and still have time to take a lunch break. Pleasing customers was always number 1. I enjoyed learning everything I did and had some great co-workers along the way.
Pet Care Associate (Current Employee) – Mississauga, ON – 11 November 2016
A typical day at work will always include helping customers, which is a big aspect that Petsmart takes pride in. Not only do we help customers, we always make time to take care of all the animals, which means feeding, , and cleaning all the cages. Throughout the year at Petsmart i have learned many things. I have learned how to be more social with others. I have also learned an endless amount of information about how to take care of different animals like reptiles, fish, birds, and rodents. i am still learning new things ever shift. The people i work with are very welcoming and fun. They make the job exciting because we are always talking about our pets at home and always learning from each other. The management as well is very good. They are very honest people and are very easy to approach if I have something wrong.