PetSmart Employee Review

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Great place to work
Front Lead Cashier (Current Employee) –  San Jose, CA8 March 2013
I really have enjoyed over the years working in customer service. If you love pets you will enjoy working for this company. This job is not difficult. I have learned how to train your dogs, fish, reptiles, small animals, and pet hotel. I highly recommend this job to pet lovers.
Pros
great enviorment
Cons
slow
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Company prerogatives have negatively changed recently
PetsHotel Manager (Current Employee) –  225 High Tech Rd16 November 2017
Not as pet focused as it used to be, driven strongly by metrics. Some of the upper management is complacent and do not properly uphold policies and procedures. The lack of consistency is confusing for staff.
Pros
Pet friendly environment
Cons
No positive reinforcement for employees
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Job Culture is outstanding. Management is the biggest issue.
Cashier/Customer Service (Former Employee) –  Burlington, ON15 November 2017
You walk into work and everyone there is super kindly and have all the same interests. You really get to connect with customers as the job environment is outstanding. Management is just a huge problem. They don't care about job security at PetSmart and good managers tend to get let go while other moody managers come in and bring down the spirit of the team members.
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Overall rating

3.7
Based on 5,132 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.2
Job Security/Advancement
3.2
Management
3.3
Culture
3.6