Front Lead Cashier (Current Employee) – San Jose, CA – 8 March 2013
I really have enjoyed over the years working in customer service. If you love pets you will enjoy working for this company. This job is not difficult. I have learned how to train your dogs, fish, reptiles, small animals, and pet hotel. I highly recommend this job to pet lovers.
Cashier and Customer Service (Former Employee) – stockyards – 21 September 2017
I was hired as a regular cashier. and then pet products associate. I advanced to pet trainer.... which I always wanted but when I did get my training and was going in to train dogs. I found the other trainer to be col and jelouse. she wasn't " a friend " anymore. more like a competitor. I get why. but still. I had 2 days out of the 5 she had. anyways... months later policies changed and I was dumbed down to a reg employee. so I created my own business and left.
great environment with pets everywhere
not a promising future long term, salaried employees are nasty.
Bather brusher (Former Employee) – Vaughan, ON – 18 September 2017
I had a difficult time with the petsmart location in Vaughan the management was not very good. They would say one thing and do the next. when I was hired I was told I didn't have to work weekends because they knew I would not have babysitters because I had just relocated. two weeks in they booked me for a Saturday and sunday. I hear the location has new managers now. I also did not like that I was told I could learn to groom in the salon I was in and the next day I was told I had to relocate for a few months to attend the petsmart grooming school. My son was in school and I was not able to relocate at the time so they moved me from full time shifts to very minimal work. I was given one shift per week.
some days they had lunches paid for
they started me as part time with fulltime hours but did not give me benefits. Smart is right.
Cashier and Sales Associate (Former Employee) – Edmonton, AB – 14 September 2017
Very fun if you like animals, hands on with many animals and in depth training to help make you feel comfortable doing your job. Friendly people to work with and I never felt uncomfortable asking anyone any questions. The hardest part was finding were every product would go on the shelves.
Petcare Associate (Former Employee) – Scarborough, ON – 8 September 2017
I personally really enjoyed working at my pet smart location. If i had a bad day,its pretty big stress reliever to be around furry animals all day.but be warned if you don't like insects this is not the job for you. Feeding the reptiles is part of the job description,oh and be ready to be peed on.otherwise pretty awesome job.
Cashier (Current Employee) – Richmond Hill, ON – 25 August 2017
In the field of a sales Associate in Pet Retail, you tend to require having background and quite a bit of knowledge for pet care. Sometimes there are questions tossed at you which help you learn; either in discovering the information together or learning how to communicate with the customer. The most enjoyable part of work is the steady pace in which time passes quicker and the puppies and occasional cats that come in with their pet parents. The difficult part of work would be handling some of the rude and arrogant customers.
Bather (Former Employee) – Okotoks, AB – 24 August 2017
I started with petsmart when the store was new. I left feeling sick with hatered for the new staff/ admin. So poorly managed, you don't get any real training, 1 week dose not get you ready to sell over 20 different types of animals. If the books from head office say it takes 5hrs to do a job, the managment will give you under 1h.
worker (Former Employee) – Prince George, BC – 16 August 2017
They expect miracles but are unwilling to offer support or encouragement. They throw all employees under the bus, they have formally disciplined every management member for not accomplishing goals that they themselves never work towards. the manger is perpetually grumpy, the assistant has issues with dealing with members of the public and so hides in the office and is notably put out when she has to come out to deal with customers.
Pet-care Associate (Former Employee) – Oshawa, ON – 5 August 2017
Don't get me wrong, its a great place, the people are great and every thing along those lines. However, due to past experiences and horrible time off request allowance, It can be kind of hard to enjoy it there. Hardest part of the mornings
Cashier (Former Employee) – Chatham-Kent, ON – 4 August 2017
I worked at PetSmart for 8 months, the managers didn't care about anyone or anything, they scheduled people out instead of firing them or laying them off. One of the managers would kill the pets instead of taking them to the vet. There was no consistency in application of processes and rules, and the return policy is a joke, they are bleeding money. My advice don't work there.
Cashier/pet care/customer service (Former Employee) – Ottawa, ON – 3 August 2017
A great and flexible job for someone who's in school or just looking for part time work. If someone is looking for a full time job immediately you might consider looking elsewhere because employees are advanced into higher positions so there's not often openings for fulltime. I started out as a cashier, then was cross trained in Petcare, and now I'm a supervisor after two years working here. So I'm very pleased with the progression. There is also flexibility when it comes to location, you can be transfered from store to store (I started out in Ottawa, then went to work in Kamloops)
The most frustrating part of working here would be on days you're understaffed. Unfortunately I think more hours need to be given out to stores so they can have a few extra hands to help with customers during those mid day rush hours.